Technical Support It

3 weeks ago

Toronto, Canada TFS Canada's International School Full time

**Position**:Technical Support IT

**Position Type**:Long Term Occasional (1 year), Full Time, Monday to Friday

**Location**: Toronto campus - 296 Lawrence Avenue East, Toronto, Ontario, M4N1T7

**Branch**:School-wide

**Start Date**:July 31, 2023

**About the position**:
Reporting to the Executive Director of Innovation & Technology, under day to day supervision of the IT Manager, as well as working with teachers and office staff, you will be responsible for:
Roles and Responsibilities
- Assisting classroom and specialist teachers with computer hardware and software configuration
- Supervising, guiding and providing in-class technical support to students alone or in groups as required by the teacher
- Liaising with vendor for computer hardware and software configuration
- Helping teachers prep technology materials that support lesson plans
- Coordinating and configuring hands-on robotics equipment
- Creating slideshows and videos highlighting student work
- Troubleshooting student login and navigation of approved web apps
- Maintaining documentation and scheduling within an IT ticketing system
- Using a high level of French language (reinforce the French language) and interactions, modeling positive behavior
- Maintaining a collaborative relationship with all stakeholders
- Performing other related duties as assigned

**Who we are looking for**:

- Excellent French skills (oral and written)
- Minimum Level B2 in English
- Minimum 2 years’ relevant experience with children ( primary and junior levels)
- Excellent interpersonal skills, respectful and diplomatic communication skills with students, parents, and staff
- Demonstrated knowledge of Google Apps for Education and iOS
- Strong work ethic and effective time management skills
- Independent and reliable team player, flexible with the ability to work in a demanding environment and to transition easily depending on the situation
- Proven effective conflict resolution and problem-solving skills
- Discretion

**What we offer**:
TFS is an exceptional place to work, and our offers are generous as well as competitive in the marketplace in terms of:

- A competitive compensation
- An attractive group insurance package and participation in a RRSP plan or OTPP
- Generous vacation policy and additional paid time off
- A stimulating working environment
- Multiple professional development opportunities
- A rewarding career w you can make a difference

Effective for the 2023-24 school year, TFS highly recommends COVID-19 vaccination for all members of the community. New employees may share their vaccination status with the Human Resources Department upon the start of their employment, if they so choose.

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