Vauto Performance Manager

7 months ago

Greater Toronto Area, Canada Cox Automotive Full time

This is a remote position. Applicants may reside in British Columbia, Manitoba, Ontario, or Saskatchewan.

This role requires a high level of influence, decision making, strategic planning accuracy and relevant engagement. The PM operates with considerable latitude and is ultimately responsible for making decisions/managing accounts to ensure they achieve ROI/measurable results from the vAuto systems.

**Specific Responsiblities:
- Build and develop strong working relationships with customers from Dealer/owner/Decision Maker, management and other as needed
- Engage in needs assessment reviews to understand client opportunities and develop strategic plans of actions addressing the identified needs.
- Identifies key barriers and core problems with their client's situations preventing them from meeting business objectives. Applies problem-solving skills and strategic insight in order to deal creatively the situations and accomplish client goals.
- Maintain relationships with clients through a regular cadence of onsite visits and/or virtual screenshare engagements to drive valuable insights
- Oversees the account launch process ensuring all accounts/groups are effectively 'launched' utilizing applicable resources to ensure customer success
- Work with 'at risk' clients, determine action plan to turnaround and retain the relationship.
- Generate additional business/revenue by harvesting existing accounts for additional stores and product upsells
- Encourage clients to attend product workshops to enhance knowledge of system capability.
- Develop Self by participating in product development/enhancement review sessions to continue in development across Cox products Engage and participate in the exchange of 'best practices' across entire retail sales & performance management team and other business units

**Minimum Qualifications:
**Preferred Qualifications:
- 7 years of experience in retail automotive management, experience in the capacity of General Manager, General Sales Manager, Used Car Manager, or Preowned Director
- Internal experience as a performance manager with multiple years of exceptional client retention results and/or experience with vAuto, and other Cox Automotive products is a plus.
- Experience directly managing preowned operations
- Highly motivated self-starter capable of working remote independently part of a remote based team. Ability to operate with considerable latitude and mínimal guidance to resolve complex situations.
- Outstanding relationship management capabilities
- Strong communication and interpersonal skills
- Ability to effectively work with all levels at the automotive dealership or dealer group
- Ability to articulate/communicate in a way that retains audience engagement
- Exceptional listening skills and to be able to detect problems/risks without being in face to face situation, ability to ask open-ended questions to provoke thoughtful disruption
- Client focus and excellent customer service skills/approach
- Personal qualities and style requirements include possessing high energy, enthusiasm, resilience, determination, proactiveness, relentlessness and being highly driven.
- Proficiency in using Customer Relationship Management Systems and other automotive management systems. Technically savvy and proficient in Microsoft Office

**About Cox Automotive**

At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today

**About Cox**

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

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