Service Manager
3 weeks ago
**Position Summary**:
We are looking for a **Service Manager** who takes pride in the results they deliver, cares about making a difference and understands how rewarding working with a great team can be.
**Essential Duties**:
- Service Department Oversight_
- Manage all Service personnel and processes to ensure they align with the organization's goals, standards, and customer expectations.
- Personnel Management_
- Lead and manage Field Service/Installation Specialist, Customer Service Representatives, Service Technicians, and Parts Coordinator.
- Hiring, training, setting performance goals, providing feedback, and addressing any personnel issues.
- Customer Relationship Management_
- Build and maintain strong relationships with internal and external customers, understanding their needs, and addressing any concerns promptly to ensure satisfaction.
- Performance Metrics_
- Develop and track key performance indicators (KPIs) to measure the effectiveness and efficiency of the service department and processes.
- Initiate corrective actions where KPIs are not met.
- Process Improvement_
- Identify areas for process optimization and improvement to enhance accuracy, quality, responsiveness, and cost-effectiveness.
- Stay updated with industry trends, best practices, and technological advancements to enhance service delivery processes.
- Resource Allocation_
- Assess and allocate resources such as personnel, technology, and tools to ensure the smooth delivery of services and the achievement of performance targets.
- Problem Solving_
- Address any service-related issues, troubleshoot problems, and collaborate with cross-functional teams to implement solutions.
- Budgeting_
- Manage the budget allocated for service, ensuring that expenditures are within the allocated limits and implementing cost-effective solutions.
- Risk Management_
- Identify and manage risks associated with service delivery, taking proactive measures to mitigate potential issues.
- Reporting_
- Prepare and review reports on service performance, resource utilization, and other relevant metrics for presentation to senior management.
**Education/Knowledge/Experience Required**:
- Minimum 5 years experience in a supervisory role
- Minimum 5 years experience in Customer Service within the manufacturing or construction industry
- Experience in window and door industry considered an asset
- Experience with MS Office and data entry, must be very comfortable using a computer
**Attributes**:
- Passion and drive for delivering exceptional customer service
- Proven track record of coaching and mentoring employees
- Adaptable and flexible in managing multiple priorities and timelines
- Excellent communication skills both written and oral
- Great organizational skills and thoroughness in execution of tasks
- Strong analytical and problem solving skills
- Ability to work under pressure
**Working Conditions**:
- Regular office hours - Monday to Friday
-
Service Dog Trainer
7 days ago
Kitchener, Canada National Service Dogs Full time**University (Advanced Training) Service DogTrainer** **Job Description**: SYNOPSIS: Trainer reports to the Asst. Director of Dog Development, or designate, and is responsible for assisting in the effective and efficient training of all dogs in the University training program. RESPONSIBILITIES: The Trainer works as a member of the Service Dog Training...
-
Service Manager
6 days ago
Kitchener, Canada BearCom Canada Corp. Full timeAs the **Service Manager**, you will be responsible for managing a technician team. The technical services team consists of technicians and installers with varying level of competencies. This position requires extensive interaction with multiple customer organizations in both commercial and public safety market segments, product vendors and manufacturers,...
-
Manager of Client Services
4 weeks ago
Kitchener, Canada Library Services Centre Full time**About LSC** For over 50 years, the Library Services Centre (LSC) has stood as an industry leader serving libraries across Canada. We provide comprehensive acquisitions, cataloguing, processing, and consultancy services for libraries of all sizes and budgets. We continue to revolutionize and expand our services and keep ahead of trends so that our clients...
-
Service Office Manager
4 weeks ago
Kitchener, Canada Golden Windows Full time**Position Summary**: We are looking for a **Service Office Manager** who takes pride in the results they deliver, cares about making a difference and understands how rewarding working with a great team can be. The position, under the direction of the VP Operations, is primarily responsible for the supervision of the Field Service & Installation Supervisor,...
-
Manager, Patient Services
4 weeks ago
Kitchener, Ontario, Canada Home and Community Care Support Services Full timeMANAGER, PATIENT SERVICES POSITION TITLE: Manager, Patient Services REPORTS TO: Director, Patient ServicesPOSITION STATUS: Permanent, Full-Time DIVISION / DEPARTMENT: Patient ServicesLOCATION: Waterloo Wellington (Base = Waterloo Office) COMPETITION NUMBER: 24-A-003POSTING DATE: Wednesday April 17, 2024CLOSING DATE: 4:30 pm, Wednesday April 24, 2024 Position...
-
Assistant Manager
2 days ago
Kitchener, Canada Stratford Subaru Full time**Service Advisor** UpAuto is looking for an experienced Assistant Manager for our Service Department at our Stratford Subaru Dealership. You’re a problem-solver and amazing with customers! A natural leader, you’re motivated by strong performance and eclipsing sales targets. Experience has shaped your professional character. You listen actively to...
-
Program Manager
4 weeks ago
Kitchener, Canada Thresholds Homes and Supports Full time**Program Manager (Housing Support Services)** **Posting No. 23-02-273** **Full-time** Do you thrive working in a value-based environment? Do desire an opportunity to make a positive contribution at a community level? This is a role for someone who is passionate about their work and appreciates the importance of a positive working environment. Our...
-
Wealth Market Manager Specialized Services
4 days ago
Kitchener, Canada TD Bank Full time403339BR Wealth Management Kitchener, ON March 17, 2023 Company Overview Department Overview The TD Private Wealth Management is one of Canada’s largest wealth management companies, providing a unique suite of fully integrated banking, investment, insurance, estate and trust solutions to high net-worth individuals. With an approach based on...
-
Wealth Market Manager Specialized Services
6 days ago
Kitchener, Canada TD Bank Full time**TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** - The TD Private Wealth Management is one of Canada's largest wealth management companies, providing a unique suite of fully integrated banking, investment, insurance, estate and trust solutions to high net-worth individuals. With an...
-
Kitchener, Canada Kitchener Public Library Full time**Part-Time Contract Position**: - 20 hours per week - Days and 1 evening per week (Saturdays only as required) until December 2024 **Who we are** Kitchener Public Library welcomes our community to engaging spaces where people connect, ideas flourish and lives are transformed. Our values reflect who we are and what we strive for as a library. The...
-
Personal Insurance Services and Office Manager
3 weeks ago
Kitchener, Canada KRG Insurance Full timePersonal Insurance Services and Office Manager - Kitchener Reporting directly to the SVP of Personal Insurance and Private Client Services on Personal Lines operations, and reporting directly to the Regional VP on branch, personnel matters, and office management.Key duties will include:Managing all aspects of the personal insurance & administrative...
-
Personal Insurance Services and Office Manager
3 weeks ago
Kitchener, Canada KRG Insurance Full timePersonal Insurance Services and Office Manager - Kitchener Reporting directly to the SVP of Personal Insurance and Private Client Services on Personal Lines operations, and reporting directly to the Regional VP on branch, personnel matters, and office management.Key duties will include:Managing all aspects of the personal insurance & administrative...
-
Personal Insurance Services and Office Manager
4 weeks ago
Kitchener, Canada KRG Insurance Full timePersonal Insurance Services and Office Manager - Kitchener Reporting directly to the SVP of Personal Insurance and Private Client Services on Personal Lines operations, and reporting directly to the Regional VP on branch, personnel matters, and office management.Key duties will include:Managing all aspects of the personal insurance & administrative...
-
Warehouse Assistant
4 weeks ago
Kitchener, Canada Appliance Genie Repair Service Full timeAppliances Genie is the leading independent appliance repair center in Western Canada. Reporting to the Service Manager, the Shop Assistant is responsible for inventory control, call taking, data entry, and general warehouse duties. The position will be focused on maintaining daily shop work completion, ensuring smooth daily operations, and assisting with...
-
Account Manager, Member Services
3 days ago
Kitchener, Canada McFarlan Rowlands Insurance Brokers Inc. Full time_McFarlan Rowlands Insurance Brokers offers a complete line of commercial, personal lines, life, disability, employee benefit plans and risk management services through our network of eighteen offices across Southwestern Ontario. We are able to offer a broad product portfolio and insist upon complete independence from the insurance companies we represent so...
-
Route Service Manager
6 days ago
Kitchener, Canada Interstate Batteries Full timeLondon & Windsor area routes. Overnight stay in motel might happen occasionally **Job Components**: - Drive route truck - Sell new batteries - Collect and return core/used/junk batteries to distributorship - Invoicing of batteries, rotations & warranties - Rotate dated batteries - Collect A/R(Payment) - Maintain route(Stop at all dealers, keep displays...
-
Class 1 Data Entry
2 days ago
Kitchener, Canada UNITED PARCEL SERVICE Full time**Primary Job Posting Location**: Kitchener, Ontario Canada Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill +...
-
Service Writer
3 days ago
Kitchener, Canada Transit Trailer Limited Full timeTransit Trailer is Ontario’s premier dealer for North America’s leading trailer manufacturers. We provide sales, leasing, parts, and service at locations across Ontario and in Quebec. Our successful team is made up of experienced Product Specialists, expert Parts Associates, licensed Service Mechanics, and Professional Administrators. We’ve been...
-
Service Dispatcher
4 weeks ago
Kitchener, Canada Leavitt Machinery Canada Inc. Full time**Leavitt Machinery** is one of the fastest growing materials handling equipment dealers in North America. With an entrepreneurial spirit, mission-driven approach, and customer-focused mindset, we have achieved continued growth over the past 25 years. Leavitt Machinery is an integral entity within the Venturis group of companies, representing an extensive...
-
Laser Programmer
3 weeks ago
Kitchener, Canada Ball Service Group Inc. Full timeBall Service Group is a leading manufacturing facility with state-of-the-art technology, including the AMADA ENSIS-RI 9kW Laser Sheet & Tube Cutting Machine. We specialize in providing high-quality metal fabrication solutions to a diverse range of industries. As we continue to expand our operations, we are seeking a skilled and motivated individual to join...