Personal Insurance Services and Office Manager

2 weeks ago


Kitchener, Canada KRG Insurance Full time

Personal Insurance Services and Office Manager - Kitchener

Reporting directly to the SVP of Personal Insurance and Private Client Services on Personal Lines operations, and reporting directly to the Regional VP on branch, personnel matters, and office management.

Key duties will include:

  • Managing all aspects of the personal insurance & administrative teams
  • Providing service excellence on an assigned book of VIP personal insurance clients
  • Leading and motivating the team in order to meet organizational goals and objectives
  • Scheduling and monitoring office attendance
  • Handling escalated calls from your team and team inquiries with the aim of a positive resolution
  • Training, mentoring and development of the team
  • Managing performance of individual team members and implementing corrective solutions as may be required
  • Participation in hiring new team members and related onboarding processes
  • Ensuring adherence to all processes, procedures and service guidelines
  • Collaborating with the Personal Lines management team across the organization

Required Qualifications & Skills:

  • Superior time management and organizational skills to manage competing priorities
  • Strong abilities with respect to Agency Manager (TAM) and/or EPIC, and MS Office products
  • A minimum of 10 years Personal Lines brokerage experience
  • A minimum of 5 years management within the insurance industry
  • Industry designation(s) preferred, such as CAIB & CIP
  • RIBO License, active and in good standing
  • A Valid Drivers' licence, with a personal vehicle available for periodic business us

Qualified applicants may submit their resume to: hr@krg.com

RRJ Insurance Group Limited is an equal opportunity employer and is committed to a workplace reflecting the diversity of the communities it serves. While we thank all interested applicants, only those selected for an interview will be contacted. If contacted for an interview, please inform us should an accommodation be required.

other opportunities

Commercial Lines TSR/CSR (Toronto/Durham/Lindsay/Peterborough)

185 King Street, Suite 501
Peterborough, ON K9J 2R8

189 Kent St. West, Suite 109
Lindsay, ON K9V 5G6

3230 Monarch Drive, Unit 2B
Orillia, ON L3V 8A2

2450 Victoria Park Avenue, Suite 700
Toronto, ON M2J 4A2

RRJ Insurance Group Ltd. O/A KRGinsure is a member of the Insurance Brokers Association of Ontario (IBAO) and our brokers are licensed with Registered Insurance Brokers of Ontario (RIBO).

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