Customer Service Rep 1

4 weeks ago

Ottawa, Canada Westlake Royal Building Products Full time

**SUMMARY**

The function of this position is to provide customers with high quality service and identify material required to complete customer orders. The incumbent will maintain an organized office, control inventory flow, both incoming and outgoing. Responsibilities also include the prospecting of new and existing customers with the goal of selling Royal Building Solutions products.

**Why choose Royal Building Solutions?**
- ** SIGN-ON BONUS**:

- $500 upon hire and $500 after 6 months of employment
- Competitive Benefits Package** FROM DAY 1**:

- Structured Retirement Savings Plan plus Company match
- Quarterly Bonus Program
- Annual Incentive Bonus
- Fitness Reimbursement Program
- Tuition Reimbursement Program
- Employee Assistance Program
- Vacation
- Scholarship Program
- Training & Development
- Community Relations - we support and encourage our employees to volunteer their time and efforts in worthwhile causes and donate funds to assist various charitable groups

**DUTIES AND RESPONSIBILITIES**
- May include, but are not limited to, the following:_
- Process customer orders, including custom orders, and price them accurately
- Co-ordinate all orders for timely and cost efficient shipping
- Process financial transactions according to credit procedures
- Answer telephones and process/distribute incoming facsimiles
- Use the JDE system to process invoices and review/update receiving reports
- Prepare quotes and follow up accordingly
- Assist in the warehouse when needed
- Assist with the preparation of company booths at trade shows and represent the company at such events
- Make outbound sales calls
- Upsell existing accounts
- Prospect for new business
- Provide overall support and after sales service to customers
- Identify creative ways of retaining and growing customer accounts
- Other customer/administrative/warehouse duties as required

**EDUCATION, EXPERIENCE AND QUALIFICATIONS**
- High School Diploma
- ** Conversational French**:

- Post -Secondary Education an asset
- Understanding of the role of Customer Service / Inside Sales and its relation to meeting day to day business objectives
- Knowledge/experience in building supplies
- Ability to comprehend and follow branch business procedures
- Ability to work well as a team and independently
- Ability to identify and solve problems when required
- Strong computer skills
- EXCEPTIONAL PHONE ETIQUETTE
- Exceptional verbal and written communication skills
- Ability to work in a fast-paced, self-directed environment
- JDE 9.0 experience an asset
- Positive attitude along with a strong desire to learn and adapt to change
- Experience working at a customer service desk/counter
- Westlake Canada Inc. and Westlake Chemical Canada Inc., both affiliates of Westlake Corporation, are proud to offer equal employment opportunities to qualified applicants and to succeed as members of our team regardless of race, religion, color, national origin, ancestry, disability, genetic information, marital status, gender, gender identity, sexual orientation, age, veteran status, or any other characteristic protected by law._

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