Customer Service

3 weeks ago

Waterloo, Canada Stemmler Meats & Cheese Full time

**Customer Service / Operations Manager**

Stemmler’s is an award-winning business with a deep tradition of supporting the local community and their farming families. We strongly believe in providing exceptional quality foods & customer service without sacrificing quality. Even those with food sensitivities can look to us for peace of mind. While we have built our reputation on excellence and innovation, providing exceptional customer service will always be the key to our success. We are proud of our past, and excited about our future We are looking for a **Customer Service / Operations Manager **to support our growing wholesale operations team.

This role is ideal for someone who is customer focused, energetic, self-directed, and organized.

In this role you will:

- Provide superior customer support by identifying issues, devising solutions, and accepting ownership to a successful closure.
- Lead, manage and direct all customer service activities.
- Monitor and review daily, weekly and monthly reporting for Sales department and the company.
- Responsible for order entry, answering Customer Service phones, message management, data entry in ERP and performing all Customer Service activities as needed.
- Manage Customer Service efforts to resolve customer issues in a timely and effective manner. Ensure effective procedures are in place to resolve customer issues.
- Assist in office management as needed.
- Customer account management.
- Monitor expected ship dates to ensure timely delivery and expedite as needed. Communicate with internal and external customer on any deviations to established Ship Date.
- Liaison between Sales, Manufacturing/Scheduling, Quality and other departments to ensure customer needs are met.
- Develop and implement strategies and initiatives to improve processes and procedures that will improve company performance, support strategic growth plans and drive organizational goals and objectives.

**Qualifications**
- Must have a minimum of five years experience in a customer service function in a sales department.
- Must have a minimum of two years experience in an operations role, ideally in meat processing.
- Five years managerial experience with demonstrated ability to effectively lead and manage.
- Self-directed with an ability to manage and balance multiple priorities and execute against committed scope and schedules.
- Strong customer service orientation with the ability to create and build rapport, relationships and partnerships quickly.
- Working knowledge of ERP database tools and are experienced in the sales process.
- Demonstrated knowledge and commitment to health and safety.
- Strong knowledge of GMP.
- Ability to establish and manage metrics, ensuring team ownership and focus.
- Adaptable, can shift priorities quickly and work well under pressure.
- Strong computer skills including Microsoft Office (Word, Excel) and ERP systems
- Collaborative with excellent interpersonal and communication skills both verbal and written.
- Strong analytical and problem-solving skills.
- Excellent planning, organizational, and time management skills.
- Detail oriented.

**Job Types**: Full-time, Permanent

**Salary**: From $55,000.00 per year

**Benefits**:

- Extended health care
- On-site parking
- Store discount

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Waterloo, ON N2V 1Y2: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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