Customer Service Associate
4 weeks ago
**Customer Service Associate Job Duties**:
- Prepares for customer inquiries by studying products, services, and customer service processes.
- Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
- Records customer inquiries by documenting inquiry and response in customers' accounts.
- Updates job knowledge by participating in educational opportunities.
- Accomplishes customer service and organization mission by completing related results as needed.
**Customer Service Associate Skills and Qualifications**:
- Product Knowledge,
- Informing Others,
- Organization,
- Analyzing Information ,
- Verbal Communication,
- Reporting Skills,
- Managing Processes,
- Customer Focus,
- General Consulting Skills,
- Multi-tasking
**Job Types**: Full-time Only, Permanent
**Job Types**: Full-time, Permanent
**Salary**: $620.00-$1,200.00 per week
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Waterloo, ON: reliably commute or plan to relocate before starting work (required)
Work Location: One location
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