Customer Service Associate

4 weeks ago


Waterloo, Canada Rmes.inc Full time

**Customer Service Associate Job Duties**:

- Prepares for customer inquiries by studying products, services, and customer service processes.
- Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
- Records customer inquiries by documenting inquiry and response in customers' accounts.
- Updates job knowledge by participating in educational opportunities.
- Accomplishes customer service and organization mission by completing related results as needed.

**Customer Service Associate Skills and Qualifications**:

- Product Knowledge,
- Informing Others,
- Organization,
- Analyzing Information ,
- Verbal Communication,
- Reporting Skills,
- Managing Processes,
- Customer Focus,
- General Consulting Skills,
- Multi-tasking

**Job Types**: Full-time Only, Permanent

**Job Types**: Full-time, Permanent

**Salary**: $620.00-$1,200.00 per week

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Waterloo, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location



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