Communications Specialist Talent On Demand

5 months ago

Vancouver, Canada PHSA Full time

**Communications Specialist**

**Talent on Demand**

**Vancouver BC**

Reporting to the Manager, Organizational Change & Communications, the Communications Specialist helps plan and execute internal and external communication and engagement strategies to advance WEST-Alliance Office (AO) priorities and initiatives. The Specialist has superior written, verbal and interpersonal communication skills and is extremely detail-oriented, capable of simultaneously managing multiple projects and client expectations.

**What you’ll do**
- Execute on Communications and Change Management plans to support WEST-AO in the successful delivery of various key initiatives / priorities (such as the WEST Strategy) as defined and approved by Provincial Executive Steering Committees (i.e., JESC, IESC, EMC, etc.)
- Development and ongoing updates/revisions related to WEST-AO onboarding materials, as wells as other related materials (i.e., presentations, 1-pagers, etc.).
- Develop engagement strategy(s), plan(s) and schedule(s) to support various WEST-AO initiatives / priorities.
- Supporting training and communication as part of change management (e.g., designing or delivering specialized training to end users).
- Participates as a member of the WEST-AO Communications team to ensure quality and consistency in writing, production, branding and delivery of content across digital channels.
- Researches, writes, edits and produces communication content, in collaboration with other Communications teams members, to engage internal and external audiences on the issues, changes, opportunities and everyday successes happening in the world of health care. This can include newsletter articles, organizational bulletins, web content, intranet updates, speeches, briefing notes, video scripts, presentations and more.
- Designs and produces digital content such as graphics for internal communications channels, digital signage and presentations to support campaigns led by the Communications team.
- Contributes to the development, content management and content creation for WEST e-newsletters, websites, and the intranet.
- Supports the organization and management of special events such as staff town halls.
- Liaises with stakeholders, including directors, managers and other experts within the HAs and NTT to develop a broad understanding of important issues, challenges and strategic directions being undertaken.
- Fosters open dialogue between key stakeholders and communicates messages clearly and concisely to promote awareness of initiatives and contribute to a positive reputation for WEST.
- Provides outstanding customer service, with the ability to build rapport and trust with a broad group of internal and external stakeholders, and listen closely for insight about what clients really need in order to advance audience engagement.
- Participates as a member of various project and team meetings throughout the WEST-AO and beyond to provide and collect information regarding communication issues.
- Shares knowledge with fellow team members and others internal and external to WEST AO for the purposes of communication, high performance teamwork and continual quality improvement to support an innovative culture and a learning organization.
- Facilitate meetings (inclusive of agenda, minutes and other meeting materials)
- Produce presentation and training materials, status reports, etc. and other related administrative tasks.

**What you bring**

We are looking for a Communications Specialist who is able to relate to a diverse group of Clients (e.g., clinical, technical, etc.) and other stakeholders. Critical skill sets are as follows:

- Degree/Diploma in Communications, Business Administration or related field
- Proven work experience as a Communications Specialist or similar role, demonstrating successful management of communication strategies and campaigns.
- Understanding of organizational dynamics to manage variety of different stakeholders.
- Demonstrated ability to manage multiple clinical and business stakeholders and meet deadlines in a fast-paced work environment.
- Ability to take ownership and independently drive progress.
- Strong interpersonal skills to effectively facilitate discussions with a diverse group of stakeholders, users, etc.
- Excellent communication and relationship-building skills.
- Exceptional ability to translate and express clinical, process and technical problems, outcomes and benefits using layperson terms.
- Experience working with leaders and building relationship building at all levels (i.e. end-users to C-level).
- Excellent organizational skills and the ability to manage multiple projects and priorities simultaneously.
- Critical thinking skills and strong process orientation.
- Organizational and time management skills.
- Proficiency in crafting content for various platforms and stakeholders
- Excellent proficiency with MS Office toolsets (Word, Excel, PowerPoint, Project).

Skills & Knowledge
- Commitment to uphol

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