Customer Sales Support Specialist

3 weeks ago

Markham, Canada Tandem Diabetes Care Canada, Inc. Full time

**GROW WITH US**:
Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We’d love for you to team up with us to “innovate every day,” put “people first,” and take a “no-shortcuts” approach that has propelled us to become a leader in the diabetes technology industry.

**STAY AWESOME**:
Tandem Diabetes Care is proud to manufacture and sell the t:slim X2 insulin pump with Control-IQ technology. We’re also so much more than that. Our company’s human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Since many of our own team members live with type 1 diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause. Learn more at tandemdiabetes.ca.

**A DAY IN THE LIFE**:

- Efficiently responds to advanced customer inquiries, effectively addressing and resolving patient barriers to therapy adoption through professional, ethical and persuasive sales skills to lead the customer to action.
- Documents interactions, calls, and lead information into the customer relationship management (CRM) system in accordance with PIPEDA and other applicable privacy guidelines.
- Manages the relationship with each customer by administering certain aspects of the reimbursement process by:

- Verifying insurance benefits to determine cost share amounts for prospective customer responsibility
- Collection of all required documentation.
- Coordinating shipments of products to customers.

**YOU’RE AWESOME AT**:

- Demonstrated ability to effectively communicate over the phone with customers to resolve issues and answer questions according to department protocols and requirements.
- Experience documenting calls by typing on a keyboard while speaking to a customer on the phone.
- Effective call handling skills and a proven track record of excellent customer service based on call handling or related metrics.
- Bilingual English/French required.

**WHAT YOU'LL NEED**:

- Bachelor’s Degree or equivalent combination of education and applicable job experience.
- 1 year recent experience interfacing with customers in a sales support role including a combination of:

- Experience documenting calls by typing on a keyboard while speaking to a customer on the phone.
- Experience and knowledge of diabetes is preferred.

**WHAT’S IN IT FOR YOU?**

In addition to innovative technology, we have a culture that fosters the idea that the happiest people are the most productive people. Not only do we hire forward-thinking achievers to join our workforce; we reward, develop, and retain them too. Just one of the many reasons of how we #StayAwesome

**BE YOU, WITH US**

**COMPENSATION & BENEFITS**:

- Tandem offers health care benefits such as medical, dental, and vision. You’ll also receive 10 paid holidays per year, a minimum of 20 days of paid time off (starting in year 1) and have access to a Group RRSP with company match. _

**REFERRALS**:
We love a good referral If you know someone that would be a great fit for this position, please share

LI-Remote \ #LI-KS1
- Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time._

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