Care Coordinator Team Lead

5 months ago

Mississauga, Canada iScope Concussion & Pain Clinics Full time

Looking for a patient care focused career that's both fulfilling and exciting? Look no further

iScope Concussion & Pain Clinic is a specialized treatment and assessment centre offering a range of services and treatments with several locations across Canada. Our clinics use a variety of diagnostic tools to identify the root cause of a patient’s pain. Our team of highly skilled Physicians and Allied Health Professionals work together and provide a personalized treatment plan so our patients can feel better sooner. We are committed to helping patients manage their pain effectively and improve their quality of life, in addition to a seamless and positive healthcare experience while providing a high standard of care.

With competitive wages, extended health benefits, dental, paid vacation, and sick days, you'll have everything you need to thrive both personally and professionally.

**ROLE SUMMARY**

**CARE COORDINATOR RESPONSIBILITES**:

- Coordinates a caseload of new and ongoing concussion and pain patients through their journey to recovery.
- Provides proactive communication to patients and various stakeholders (legal counsel, insurers, employers, insurance provider, family physician) involved in the patient’s recovery apprised of rehabilitation and claim status.
- Partners with internal practitioners to advocate on behalf of the patient and to coordinate rehabilitation.
- Explains the treatments, milestones, and expected outcomes of prescribed rehabilitation.
- Supports the creation and submission of treatment plans that are catered to the patient’s unique needs in partnership with the interdisciplinary treatment providers.
- Identify and address any issues or barriers that may impede patient’s progress.
- Additional duties and responsibilities as needed.

**TEAM LEAD RESPONSIBILITES**:

- Oversees the day-to-day operations of the Care Coordinator team. Ensures they are trained and equipped to provide high-quality care services to patients. Assigns new patients/files to Care Coordinators teams and ensures they are followed through appropriately.
- Develops and implements quality improvement initiatives to improve patient outcomes and satisfaction. This includes regular auditing of files to ensure they are fully followed through on.
- Evaluates the performance of team members and provides regular feedback. Identifies areas for improvement and works with individuals to set performance goals. Participates in performance reviews and recommends rewards or recognition based on achievements.
- Act as the point of contact for the team of Care Coordinators to assist with any questions or concerns regarding processes for patient cases/files. Facilitates effective communication within the team and across the department. Ensures that information flows smoothly, provides updates to the Clinic Manager on relevant matters, and encourages collaboration among team members.
- Fosters a culture of continuous improvement. Identifies opportunities for streamlining processes, optimizing productivity, and implementing best practices to enhance the team's performance in collaboration with the Clinic Manager.
- Reviews S.44 Insurers Examinations (IE) reports to analyze the assessor’s response and ensures our clinical notes and records are appropriately reviewed.
- Participates in discussions with patients who do not have legal representation for their files/cases.

**QUALIFICATIONS**:

- One (1) year experience in a rehabilitative care environment
- One (1) year experience working with accident benefit claims (Ontario).
- Two (2) years customer service experience
- Knowledge of WSIB and MVA Claims
- Knowledge of the _SABS (Statutory Accident Benefits Schedule)_
- Minimum Grade 12 Secondary School Completion.

**KNOWLEDGE, SKILLS, AND ABILITIES**:

- Leadership and ability to work in a team environment.
- Medical terminology
- English proficiency and communication
- Ability to communicate with legal counsel.
- Ability to work in a fast-paced environment under supervision as well as independently.
- Customer Service
- Effective Communicator
- Work effectively with patients from diverse cultural backgrounds
- Organization and time management skills
- Strong documentation skills

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off

Ability to commute/relocate:

- Mississauga, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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