Information Technology

1 week ago

Burnaby, Canada Houle Electric Full time

**About Houle**:
At Houle, we are passionate about building resilient communities. From airports, shipping terminals, and water treatment facilities, to hospitals, universities, and shopping centres, we deliver integrated electrical solutions for our industrial, commercial, institutional and residential customers.

While we are leaders in electrical construction, we also specialize in a wide range of in-house technology solutions, including audio visual, building automation, healthcare systems, network systems, and security and life-safety. As a certified Great Place to Work, and one of Canada's Best Managed Companies, we take pride in our talented people and collaborative culture that bring our client's vision to life.

**About the Information Technology (IT) Applications Manager position**:
Key Houle business systems include JDE Enterprise One, Microsoft CRM Dynamics, Microsoft SharePoint, NetHelpdesk and a Construction Project Management system.

**Information Technology (IT) Manager** Duties and Responsibilities**:

- Manage day to day, key third-party software, support vendor relationships and support the allocation of resources for the successful delivery of IT Application projects
- Lead and mentor the IT Applications team, guide team priorities and foster a "customer centric", team approach
- Maintain a register of business requests and report on as needed
- Implement demand management planning activities. Support stakeholders in adoption and adherence to the approach
- Collaborate with stakeholders at all levels, during investigations, feasibility studies and business case preparation
- Responsible for planning, coordinating and managing system testing
- Monitor and report on supplier performance and satisfaction levels. Work collaboratively with suppliers to resolve problems or unsatisfactory performance. Implement supplier management-related service improvement initiatives and programs
- Act as a primary liaison between the IT team, lines of business and other stakeholders
- Support organizational change management activities and implement change control procedures and practices for the IT team

**Experience and Skills**:

- Bachelor's degree in Information Technology or related specialized training and equivalent work experience
- Experience managing software technology vendors and outsourcing to service providers
- Experience with Helpdesk Software, ERP Systems, and Microsoft technology stack
- A background in business analysis and project management is an asset
- Experience managing teams with the ability to coach others
- Self-motivated, highly responsible with sound judgment
- Ability to take direction, deliver on clear expectations, and ask questions when required
- Ability to adapt to changing environments and priorities
- Must be collaborative with excellent customer service skills
- Must have the ability to elicit and assess feedback

Culture is important at Houle. You must be collaborative in nature. You are a solution focused team player and always willing to learn. You are a bright, ambitious, honest, and a straightforward professional. Your personable nature will fit well within the friendly working environment.

The salary for this position will be commensurate with experience. Houle offers an exciting, enjoyable work environment, competitive benefits package as well as a competitive incentive plan and many company sponsored events.

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