Remote Bilingual French Customer Service Agents

4 days ago

Remote, Canada TigerTel Full time

**Nous sommes à la recherche de représentant du service à la clientèle courant bilingue anglais/français à Temps Plein - Travail à domicile**

Map Communications

Salaire de départ **21$ de l'heure**

Êtes-vous à la recherche d'une entreprise à laquelle vous pouvez croire et qui est prête à s'investir à 100% pour faire bouger les choses?

Êtes-vous à la recherche d'une entreprise qui CROIT EN VOUS et qui souhaite vous aider à atteindre vos objectifs de carrière?

Êtes-vous capable de faire ce qui est nécessaire pour atteindre VOS objectifs personnels?

Voulez-vous apprendre, grandir, produire et être respecté par vos collègues pour les talents que vous apportez à l'organisation?

Nous sommes à la recherche de personnes énergiques, accueillants et professionnelles avec une grande attention aux détails pour joindre à notre équipe.

Nous offrons une formation rémunérée, un excellent soutien continu et une couverture d'assurance médicales et dentaires/REER à l'achèvement de la période d'essai.

**Responsabilités Principale**
- Gérer les appels de nos clients (nous ne sommes pas un centre de télémarketing)
- Répondre de manière professionnelle aux appelants, fournir et prendre de l'information des appelants
- Recevoir et acheminer les messages critiques vers le personnel de garde en priorisant les appels d'urgence
- Répondre aux demandes des clients de manière professionnelle et précis

**Les aptitudes requises et recherchées**
- Attitude positive et enthousiaste
- Une très bonne maitrise de la grammaire anglaise et française
- Être à l'aise à l'informatique, notamment avec le système d'exploitation Windows
- Être ponctuel
- Capacité d'apprentissage rapide et savoir écrire 36 mots par minute
- Diplôme d'études secondaire ou équivalent (préférable)
- Aimer travailler en équipe

**Salaire**

21.00$ de l'heure

**Nos avantages offerts**:

- REER
- Assurance dentaires
- Assurance maladie
- Congés payées
- Assurance des soins de la vue

Conditions relatives aux prestations:
Nos avantages sont offerts aux employées à temps plein, après une période d'attente

**Quarts de travail offerts**:

- Temps plein (40 heures par semaine)
- Disponibilité 24h/24 et 7j/7
- Doit être disponible pour le travail en fin de semaine
- Dimanche, samedi et lundi Quart de travail obligatoire

**Pendant la formation**:
Nous vous formerons à distance via zoom.

Formation approximative d'une semaine.

Ne manquez pas cette occasion - postulez dès maintenant

**Postulez**

**Cliquez sur postulez maintenant et répondre aux questions fournies**
- Nous serons en contact avec vous pour les prochaines étapes, qui consiste d'une évaluation sur Indeed envoyée par courriel / ou sur votre compte Indeed. Vous devez effectuer les évaluations pour passer à la prochaine étap

*****

**Hiring Full Time Bilingual French Call Centre Customer Service Agents - Work from Home**

Map Communications

Starting wage **_$21/hour_**

Are you looking for a company you can believe in and are ready to put 100% effort into making things happen?

Are you looking for a company that BELIEVES IN YOU and wants to help you take care of your career goals?

Are you able to do what is necessary to achieve YOUR personal goals?

Do you want to learn, grow, produce and be respected by your peers for the talents you bring to the organization?

We are looking for energetic and professional individuals with great attention to detail to join our team.

We provide paid-training, great on-going support and health and dental benefits/RRSP upon completion of probation.

**Key Responsibilities**
- Managing inbound phone calls from our clients (we are not a telemarketing centre)
- Professionally greet callers, provide and request required information
- Relay and route critical messages to on-call personnel by prioritizing emergency calls
- Responding to customer requests professionally and with accurate information

**General Job Requirements**
- A friendly and upbeat voice and a positive attitude
- Good grammar and spelling as well as a professional demeanor
- Computer skills in a Windows-based environment
- Punctual with great attendance
- Fast learner and be able to type well (at least 35 words per minute)
- High school or equivalent (preferred)
- Be a 'team player'

**Compensation**

**_ $21.00 per hour_**

Our Benefits include:

- RRSP with (company matching)
- Dental Insurance
- Health Insurance
- Paid Time Off
- Vision Insurance

Benefit Conditions:

- Waiting period may apply
- Only full-time employees eligible

**Shifts Offered**:

- Full Time (40 hours) work week
- 24/7 availability
- You must be available to work weekends
- Daytime and Evening shifts available to include a minimum of Sunday, Saturday and Monday.

**During Training**:
We will be training you remotely via zoom.

Training will last approximately one week.

**Speed Test**

Before applying, please conduct a free speed test online. As stated, you

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