Manager Ii, End User Services

2 days ago


Toronto, Canada Moneris Solutions Full time

At Moneris, we are re-imagining commerce and shaping the future of FinTech. To do that, we empower our teams to redefine what's possible, enable them with the right tools, and support them every step of the way.

Connect. Impact. Grow. Turn your passion into purpose with a career at Moneris.

Your Moneris Career - The Opportunity

Location(s): Toronto Office - Hybrid/Remote

This role reports into the Senior Manager, End User Engineering and is accountable for the VDI Services team which automates, designs, builds and administers the Citrix and Azure VDI environments. This includes driving and maintaining existing VDI technologies and standards, execution of roadmap outlined by senior leadership, driving new modern management tooling and automation strategies, developing effective relationships with business units, divisions and stakeholder groups as well as providing guidance to the technical team.

Your Moneris Career - What you'll do
- Oversee the daily operations of the End User VDI Services team
- Provide leadership and support to evaluate new technologies to keep the organization aligned with current trends, Support and enforce technology standards, roadmaps, frameworks, processes, and policies derived by senior management relating to End User Services
- Manage primarily large, complex projects with business and technology teams to deliver platforms and solutions aligned to changing needs and strategies while considering existing End User technology requirements
- Provide technical infrastructure support and coordination for escalated complex incidents and problems that affect the organization while also participating in the CAB process
- Work with other leads within End User Services to automate, refine and establish support processes to improve end user experience
- Accountable to lead, mentor, coach VDI Services team while providing guidance with planning, technical support documents, project migration strategies and technology adoption

Your Moneris Career - What you bring
- Bachelor's degree in Information Technology or related discipline; or equivalent work experience; Master’s degree considered an asset
- Minimum 5 years' experience in technical leadership or people management role
- Strong working knowledge in end user VDI technologies related to Citrix and Azure AVD
- Experience with building and understanding IT Framework governance, and technology standardization
- Proficiency in developing, strengthening, and maintaining stakeholder relationships
- Mentor, deal with conflict resolution, and inspire others

Nice-to-have...
- Experience in merchant or payment systems

Your Moneris Career - What you get
- Comprehensive Total Rewards Program including bonuses and flexible benefits plans starting from Day 1
- RRSP matching & defined contribution pension plan
- Learning & development programs and resources including unlimited free access to LinkedIn Learning and an Educational Assistance Program
- A workplace and leadership committed to Diversity Equity and Inclusion (DEI), supported by a permanent DEI team, Employee Inclusion Groups (EIGs) led by employees from equity-deserving communities and open to allies, as well as ongoing DEI training and development through workshops, discussions, e-learning modules, and guest speaker events
- Holistic approach to your well-being, with an Employee Assistance Program for you and your family, monthly wellness events and a supportive workplace culture
- Company-wide paid year-end closure & personal time off (including religious, personal, and volunteer days)
- Value-Based Recognition Program where you can earn points redeemable for merchandise, gift cards, and much more
- Employee Perk Program with generous discounts for over 2,400 vendors & exclusive banking offers from BMO and RBC

Your Moneris Career - Who you'll work with

Our Technology Team's goal is to connect ideas and technology to create solutions that shape the way people pay. Connection is in our DNA, and we enable our merchants, business partners, and each other with the tools we need to thrive. We're a team of over 400+ people divided into six functions that oversee all technology aspects at Moneris, including software, infrastructure engineering, cyber security, data analytics, and project management.
- Learn more about how Moneris is striving to be at the forefront of Fintech



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