End User Computing Analyst

7 months ago

Toronto, Canada Compugen Inc Full time

**Job Title**
- End User Computing Analyst

**Vacancy No**
- VN6834

**Work Location**
- Toronto, ON

**Base Pay Range**
- To be discussed during the recruitment process

**Job Details**

**Position**: End User Computing Analyst**Location**:

Markham, Ontario

**About Compugen**

Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities. Every day, our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations. We combine breadth of skill, depth of expertise, and commitment to operational excellence at scale to deliver exceptional, customer-focused experiences.
If you are driven to make a difference, relentlessly curious and collaborative at the core, we’d love to talk to you. Join us and help us make a difference.
**End User Computing Analyst**

We are searching for an exceptional End User Computing Analyst to support current customer and actively grow our business and support our customer on a daily basis.
Join a team that is invested in your future, who provides training, coaching, and career path development. Your voice matters and we want to hear it. Our sales team works together to test new ideas before we go all in. If you are someone who gets things done, entrepreneurial, is curious, and coachable, come make Compugen the place to learn, grow, and accelerate your career.
**How you’ll make a huge impact here - and in your career**:
Assist internal teams in setting up hardware in office
Managing hardware (laptops/monitors/peripherals) deployments, maintaining documentation to track all equipment.
Procurement of new hardware/peripherals/cellular as required
Assist in daily operational support activities that are performed by TCCI partners and vendors, including on-prem and Cloud.
Adhere to and inform on uniform system administration practices and ensure the necessary security policies and procedures are in place to minimize risks.
Provide timely response to queries, provide coordination and escalation point for all incidents and problems.
Provide first level IT Support for telecommunications and on-premises security system as required.
Assist in defining standard operating procedures, service levels, KPIs, and controls for all IT processes.
Adapt to a rapidly changing technology landscape by assessing and implementing continuous improvements while ensuring the management of environments, capacity planning and IT assets.
Work closely with information security team for ensuring internal company policies, compliance requirements, and contractual commitments are maintained.
Work with vendors to help ensure proper contracts and pricing are in place and support management in budgeting, forecasting and operations of this area.
**Skills and qualifications, you’ll bring**:

- 5+ years of demonstrated hands-on experience in Production Operations or Support environment
- Previous experience with IT Operations, Help Desk and Problem Management tools or procedures.
- Understanding of the importance of process discipline to production operations.
- Understanding of ITIL process concepts (Incident, Problem, Request Fulfillment, Change, Knowledge Management) and ServiceNow.
- Proven experience in incident identification, diagnosis, troubleshooting, resolution, and solution implementation.
- analytical, problem solving, critical thinking and decision-making skills.
- Excellent communication (verbal and written), interpersonal, presentation, customer service and relationship building skills.
- Strong teamwork, innovation, adaptability, and decision-making abilities.
- Strong customer focus, results orientation, and business acumen.
- Must have flexibility to work outside of regular business hours if/when required.
- Proficiency with Microsoft Office Tools is required

**What you’ll love about us**:
Every day, over 1500 dedicated employees across Canada focus on providing exceptional customer service and support experiences to private and public sector organizations. Since 1981, the Compugen team has developed a strong reputation with market-leading vendors and customers, for creating, implementing and supporting innovative IT solutions that delight thousands of customers.

Most importantly, we love to work hard, and we love to have fun. We’re in it to win it.
**Equity Statement**
- Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hir

  • End User Support Analyst, Specialist

    2 weeks ago

    Toronto, Canada Vanguard Full time

    **End User Support Analyst, Specialist** The End User Support Analyst provides intermediate level end user technical support in a desktop computing environment, under general supervision. **Responsibilities**: - Provides intermediate level technical support to address end user issues such as implementation, configurations, control, maintenance,...

  • End User Support Analyst- Toronto, Ontario

    2 weeks ago

    Greater Toronto Area, Canada fgf brands Full time

    Job Posting: **Wonderbrands**, is a leading North American bakery (formerly Weston Foods, fresh and frozen businesses) with 140 years of experience in baking packaged breads, artisan breads, and donuts. We are one of the largest bakeries in North America and makers of Wonder Bread, Country Harvest, D’Italiano, Gadoua, and Casa Mendosa. Wonderbrands, a...

  • Service Desk Analyst

    2 weeks ago

    Toronto, Canada Harry Rosen Full time

    It's fun to work in a company where people truly BELIEVE in what they're doing! - We're committed to bringing passion and customer focus to the business._ Service Desk Analyst End User Support Full-Time Permanent - Reporting to _Manager, IT Service Desk - Toronto, Ontario_ - Harry Rosen Inc. Central Office (77 Bloor St. West)_ - Hybrid work environment...

  • End User IT Experience Analyst

    2 months ago

    Toronto, Canada Ministry of Public and Business Service Delivery Full time

    Are you looking for a great career and rewarding future in the IT client support world? Consider this exciting opportunity with the Ministry of Public and Business Service Delivery (MPBSD), Infrastructure Technology Services (ITS) Division. Join a highly skilled team of End User IT Experience Analysts at the Service Centre and provide support to our clients...

  • End User IT Experience Analyst

    3 days ago

    Toronto, Canada Ministry of Public and Business Service Delivery Full time

    Are you looking for a great career and rewarding future in the IT client support world? Consider this exciting opportunity with the Ministry of Public and Business Service Delivery (MPBSD), Infrastructure Technology Services (ITS) Division. Join a highly skilled team of End User IT Experience Analysts at the Ontario Public Service Support Centre and provide...

  • End User IT Experience Analyst

    2 weeks ago

    Toronto, Canada Ministry of Public and Business Service Delivery Full time

    Are you looking for a great career and rewarding future in the IT client support world? Consider this exciting opportunity with the Ministry of Public and Business Service Delivery (MPBSD), Infrastructure Technology Services (ITS) Division. Join a highly skilled team of End User IT Experience Analysts at the Ontario Public Service Support Centre and provide...

  • IT User Support Analyst

    3 months ago

    Toronto, Canada AGS Automotive Full time

    AGS Automotive Systems is a full-service automotive supplier specializing in the manufacture and supply of complex high value-add automotive metal components, including in particular front and rear impact assemblies, principally for pick-ups and the heavy truck market. AGS offers full range of in-house capabilities including design and engineering, high...

  • End User Support Specialist

    4 days ago

    Toronto, Canada St. Michael's Hospital Full time

    Unity Health Toronto, comprised of Providence Healthcare, St. Joseph’s Health Centre and St. Michael’s Hospital, works to advance the health of everyone in our urban communities and beyond. Our health network serves patients, residents and clients across the full spectrum of care, spanning primary care, secondary community care, tertiary and quaternary...

  • End User Support Specialist

    2 days ago

    Toronto, Canada St. Michael's Hospital Full time

    Unity Health Toronto, comprised of Providence Healthcare, St. Joseph’s Health Centre and St. Michael’s Hospital, works to advance the health of everyone in our urban communities and beyond. Our health network serves patients, residents and clients across the full spectrum of care, spanning primary care, secondary community care, tertiary and quaternary...

  • User Support Technician

    7 months ago

    Toronto, Canada West End Radiological Laboratories Ltd Full time

    Education: College/CEGEP - Experience: 1 year to less than 2 years **Work setting**: - Hospital/health care establishment/health institution **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to...

  • End User Support Specialist

    2 weeks ago

    Toronto, Canada Hain Celestial Group Full time

    Basic Purpose: Under mínimal supervision, End User Support Analyst provides Tier one & Tier two technical remote support in response to internal IT requests associated with system, hardware, software, networking, phone, printing and other related issues. This individual will be located at one of Hain Celestial's manufacturing locations. Tasks are to be...

  • End User Support Manager

    2 days ago

    Toronto, Canada KPMG Full time

    Overview: You’ve got big plans. We have opportunities to match, and we’re committed to empowering you to become a better you, no matter what you do. When you join KPMG you’ll be one of over 227,000 professionals providing audit, tax, advisory and business enablement services across 146 countries. With the support to do things differently, grow...

  • Project Manager

    7 months ago

    Toronto, Canada CAPCO Full time

    **Project Manager - End User Computing** **Capco - The Future. Now.** **Let’s Talk About You** You want to Own Your Career. You’re serious about rising as far and as fast as your work and achievements can take you. And you’re ready to write the next chapter of your career story: a challenging and rewarding role as a Project Manager. **Let’s Get...

  • End User Analyst 1

    7 months ago

    Toronto, Canada OnX Canada Full time

    **Job Purpose**: This position delivers help and solutions to end users by responding to client PC or mobile related queries or solving first or second level technical problems in person or by remote phone support. **Essential Functions**: - Provide phone remote support for client(s). - Team queue management (assigning tickets, SLA monitoring). - Provide...

  • Manager, End User Services

    7 months ago

    Toronto, Canada Amica Senior Lifestyles Full time

    Job Description: Established in 1996, Amica Senior Lifestyles owns and operates over 30 senior living residences in British Columbia and Ontario, while continuing to grow in select markets. Offering Independent Living (IL), Assisted Living (AL) and Memory Care (MC) lifestyle options, we combine expert care with unparalleled premium hospitality and amenities...

  • Technical Specialist

    2 weeks ago

    Toronto, Canada Computershare Full time

    **Location - 100% Remote (Canada: Ontario, Alberta or British Columbia)** **We give you a world of potential** Computershare has an exciting opportunity for a permanent full-time Technical Specialist - End User Computing (EUC) to join our Process Support team based 100% remotely in Canada (Ontario, Alberta or British Columbia). Here are a few things that...

  • End User Services Specialist

    3 days ago

    Toronto, Canada CI Global Asset Management Full time

    CI Financial is an independent company offering global wealth management and asset management advisory services through a diverse group of financial services firms. Since 1965, we have consistently anticipated and responded to the changing needs of investors. We are driven by a commitment to provide individuals and institutions with the highest-quality...

  • National Account Manager

    3 weeks ago

    Toronto, Canada LG Electronics Canada Full time

    We are currently seeking a National Account Manager, End User/Client Computing to join our dynamic team as part of the Business Solutions IT Sales Team! You will be responsible for driving LG's market share with new and existing accounts in Canada. This role will be focused on selling LG’s full line of cloud devices (thin and zero clients). The position...

  • End User Support Technician

    7 months ago

    Toronto, Canada Equifax Full time

    **Synopsis of the role** - In this role, you will provide industry standard technical support to internal customers through in-person interaction five days a week in the office. You will prepare laptops for new employees to ensure they are technically functional on their first day at Equifax. You will assess the nature of system or service issues and resolve...

  • Analyst, User Success

    3 days ago

    Toronto, Canada Oxford Properties Full time

    Why join us? Are you looking to join an innovative, global real estate company who builds communities and connects people to exceptional places? If so, we would love to tell you our story. At Oxford, our culture is truly one of a kind. Across business lines and around the world, we embrace the complex and tackle opportunities with speed and agility. We are...