Learning Management System

3 weeks ago

Hamilton, Canada Mohawk College Full time

**Learning Management System (LMS) Administrator - Appendix D/Temp Assignment (June 2024 - Nov. 2024)** Status**: Appendix D/Temporary Assignment (June 2024 - November 2024)

**Hours**: Monday to Friday; 35 hours/week

**Home Campus**: Fennell (hybrid work arrangements available)

**Rate of Pay**: Payband J (Start Rate: $41.12 per hour, plus 8% in lieu of vacation and benefits)

**Posting Date**: May 8th, 2024

**Closing Date**: May 14th, 2024 at 7:00pm EST

We believe the rich diversity among our students and the communities we serve should be reflected within our workforce. As educators, we believe it is important to act and show leadership in advancing the principles of reconciliation, equity, diversity, and inclusion in our community.

**What you’ll be doing**:
**System Configuration and Maintenance**:

- ** **Manages assignment routines and daily operation, use, and configuration of the Mohawk College’s MyCanvas production LMS, MyCanvas development and testing LMS, and MyCanvas Connect external partners platform LMS.
- Problem solve and resolve issues in live/active LMS courses with the LMS Analyst, Digital Skills Coordinators, Digital Skills Technicians and Instructional Designers and when appropriate with the Director, Academic Technology.
- Work in partnership with the Information Technology (IT) department for system-wide integrations into the Mohawk College’s MyCanvas production LMS, MyCanvas development and testing LMS, and MyCanvas Connect external partners platform LMS (example, Microsoft Office365, SSO authentication, MyCanvas Sync tool).
- Maintains up-to-date knowledge of current technology and enterprise level software as it applies to Mohawk College’s MyCanvas production LMS, MyCanvas development and testing LMS, and MyCanvas Connect external partners platform LMS software and systems.
- Collaborate with the IT Security Operations to maintain procedures and policies to ensure the security and integrity of systems/software.
- Develops and updates standardized tools and reporting for ongoing access to learning information; generates standard and custom reports.
- Identify and communicate opportunities for process and quality improvements, providing feedback on usage, defects, and suggested enhancements to College administration, IT, and vendors.
- Create REST API scripts for accessing and modifying data externally.
- Read exported data delivered in JavaScript Object Notation (JSON), HTML or plain text.
- Collect and maintain live event data for reporting. SQS queue in Amazon Web Services.
- SQL, data exports and connecting data with technical and learning system; understanding of data management and reporting and with excellent analytical skills.
- Link data with other systems - Excel, Blue Survey, Cognos, Banner, SQS and REST API.
- Design and maintain online web forms to assist faculty, staff, students and external stakeholders with issues, access to the Mohawk College’s MyCanvas production LMS, MyCanvas development and testing LMS, and MyCanvas Connect external partners platform LMS, proper redirects, and other related items to ensure proper information is included to provide a timely resolution to the various requests.
- Mandatory attendance for meetings and LMS governance committee related to the internal Mohawk College’s MyCanvas production LMS, MyCanvas development and testing LMS, and MyCanvas Connect external partners platform LMS systems and explains system capabilities, governance guidelines, and provides members with a general understanding if their requests are feasible.
- Engage in broader College efforts to meet Strategic and Academic Plans by ensuring the LMS environments enable faculty and students to connect, communicate, collaborate, and learn.
- Collaborate and uphold the development of LMS administration, governance, content/data migration processes, and user account life cycle.
- Proficiency in full suite of Microsoft Office products.

**User / Course Management**:

- ** **Manages and creates all initial user (students, faculty, staff) login accounts as needed and assigns user permissions based on school or department requirements.
- Organize, create and manage user structures within the Mohawk College’s MyCanvas production LMS, MyCanvas development and testing LMS and MyCanvas Connect external partners platform LMS including implementing changes to subaccounts from the College’s organizational structure.
- Monitor, maintain and process all incoming cross-listing requests at the start of each semester for faculty college-wide in a timely manner.

**Troubleshooting**:

- ** **Prioritize, troubleshoot, and resolve issues related to system functionality and software systems and determine if the request needs to be forwarded to other Academic Technology team members, IT Helpdesk, Registrar, Human Resources, or other areas of the college.
- Manage escalation support for helpdesk, student support services, Academic Technology Services, and Digital Skills team

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