Systems Support Representative

3 weeks ago


Hamilton, Canada Electromart (Ontario) Inc Full time

Work Term: Permanent
- Work Language: English
- Hours: 35 hours per week
- Education: No degree, certificate or diploma
- Experience: 1 year to less than 2 years
**Work setting**:

- Relocation costs not covered by employer
- Private company, corporation or industry
**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Manage incidents
**Supervision**:

- 1 to 2 people
**Computer and technology knowledge**:

- Internet
- Mail server software
- Programming software
- Software development
**Area of specialization**:

- Project management
**Security and safety**:

- Bondable
**Transportation/travel information**:

- Own transportation
**Work conditions and physical capabilities**:

- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
**Personal suitability**:

- Accurate
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
**Screening questions**:

- Are you available for the advertised start date?
- Are you willing to relocate for this position?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
**Health benefits**:

- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
**Financial benefits**:

- Group insurance benefits
- Registered Retirement Savings Plan (RRSP)
**Long term benefits**:

- Long-term care insurance
**Other benefits**:

- Deferred Profit Sharing Plan (DPSP)
- Free parking available
- Learning/training paid by employer



  • Hamilton, Canada Electromart (Ontario) Inc Full time

    Work Term: Permanent - Work Language: English - Hours: 35 hours per week - Education: No degree, certificate or diploma - Experience: 1 year to less than 2 years **Work setting**: - Relocation costs not covered by employer - Private company, corporation or industry **Tasks**: - Communicate electronically and in person with computer users experiencing...


  • Hamilton, Canada IBM Full time

    Introduction System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. Sound pretty important? Absolutely! You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product...


  • Hamilton, Canada IBM Full time

    Introduction System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. Sound pretty important? Absolutely! You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product...


  • Hamilton, Canada IBM Full time

    **Introduction** System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. Sound pretty important? Absolutely! You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact...


  • Hamilton, Canada Connex Telecommunications Inc. Full time

    Connex Telecommunications Inc. (DependableIT) is a growing outsourcing company, where we strive to provide outstanding customer service to our customers, as well as a fun and supportive environment for our employees. We know that our employees are our greatest asset. Our commitment to our employees equals our commitment to our customers; we are passionate...


  • Hamilton, Canada Chubb Fire & Security Canada Corporation Full time

    _**The Chubb Fire & Security Difference...**_ - Service Excellence_ - Technology leadership_ - Focus on Quality_ - National Coverage_ - Single Point of Contact_ - A Name You Can Trust_ Chubb Fire & Security provides an unparalleled portfolio of security and life safety solutions to Canadian institutions, businesses, and residences. We deliver advanced...


  • Hamilton, Canada Chubb Fire & Security Canada Corporation Full time

    _**The Chubb Fire & Security Difference...**_ - Service Excellence_ - Technology leadership_ - Focus on Quality_ - National Coverage_ - Single Point of Contact_ - A Name You Can Trust_ Chubb Fire & Security provides an unparalleled portfolio of security and life safety solutions to Canadian institutions, businesses, and residences. We deliver advanced...


  • Hamilton, Canada Connex Telecommunications Inc. Full time

    They work to drive limitless improvement and innovation, while sharing ownership and leading by example at every step - They support, value, and respect every team member with open communication, equal opportunity and positivity to achieve goals together.Schedule Availability: Mon-Sun between hours of 7am - 1am (rotating shifts)Wage: $16.65/HourOffice...


  • Hamilton, Canada DependableIT Group Inc. Full time

    DependableIT is a growing outsourcing company, where we strive to provide outstanding customer service to our customers, as well as a fun and supportive environment for our employees. We know that our employees are our greatest asset. Our commitment to our employees equals our commitment to our customers; we are passionate about providing the best employee...


  • Hamilton, Canada Signature Pro Full time

    We are looking for live chat representaive that will respond to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. As a Chat Support Representative, I ensure prompt and proper...


  • Hamilton, Canada DependableIT Group Inc. Full time

    DependableIT is a growing outsourcing company, where we strive to provide outstanding customer service to our customers, as well as a fun and supportive environment for our employees. We know that our employees are our greatest asset. Our commitment to our employees equals our commitment to our customers; we are passionate about providing the best employee...


  • Hamilton, Canada Connex Telecommunications Inc. Full time

    Connex Telecommunications Inc. (DependableIT) is a growing outsourcing company, where we strive to provide outstanding customer service to our customers, as well as a fun and supportive environment for our employees. We know that our employees are our greatest asset. Our commitment to our employees equals our commitment to our customers; we are passionate...


  • Hamilton, Canada Mohawk College Full time

    **Student Services Representative - Learning Support Centre (Regular Part Time)** Status**: Regular Part Time **Hours**: Up to 24 hours/week **Home Campus**: Fennell (fully on-site) **Rate of Pay**: $20.56 per hour, plus 4% in lieu of vacation **Posting Date**: June 4th, 2024 **Closing Date**: June 10th, 2024 at 7:00 pm EST We believe the rich...


  • Hamilton, Canada Connex Telecommunications Inc. Full time

    Technical Support Representative (DIT-ON) Connex Telecommunications Inc. (DependableIT) is a growing outsourcing company, where we strive to provide outstanding customer service to our customers, as well as a fun and supportive environment for our employees. We know that our employees are our great

  • Customer Service

    5 days ago


    Hamilton, Canada Webhelp Full time

    **Customer Service/Support** **Location** - Hamilton, Canada*** Job Title: Customer Service / Technical Support Representative (On-Site) **Job Description**: The Customer Service / Technical Support Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of...


  • Hamilton, Canada Cargojet Inc Full time

    Accelerate your career with the most awarded Air Cargo Airline in Canada! Cargojet is Canada's leading provider of time-sensitive overnight air cargo services and carries over 1,300,000 pounds of cargo each business night. Cargojet operates its network across North America each business night, utilizing a fleet of all-cargo aircraft Cargojet has been...


  • Hamilton, Canada Cargojet Inc Full time

    Accelerate your career with the most awarded Air Cargo Airline in Canada! Cargojet is Canada's leading provider of time-sensitive overnight air cargo services and carries over 1,300,000 pounds of cargo each business night. Cargojet operates its network across North America each business night, utilizing a fleet of all-cargo aircraft Cargojet has been...


  • Hamilton, Canada HAMILTON INDUSTRIAL SUPPLY Full time

    Exciting fun new opportunity at a growing industrial distributor for an Inside Sales Support Representative - Preparing quotes, purchase orders and sales orders - Assist sales team with sales related support - Greet customers and discuss type, quality and quantity of merchandise or services sought for purchase - Maintain sales records for inventory control,...


  • Hamilton, Canada Cargojet Airways Ltd. Full time

    **Accelerate your career with the most awarded Air Cargo Airline in Canada!** Cargojet is Canada's leading provider of time-sensitive overnight air cargo services and carries over 1,300,000 pounds of cargo each business night. Cargojet operates its network across North America each business night, utilizing a fleet of all-cargo aircraft Cargojet has been...


  • Hamilton, Canada Greenwin Corp. Full time

    **Summary**: The Building Representative & Maintenance Technician plays a pivotal role in ensuring the smooth operation and upkeep of residential properties, focusing on both tenant relations and maintenance tasks. This multifaceted position requires a proactive individual with strong customer service skills and a solid understanding of building maintenance...