Systems Administrator
6 months ago
**PLEASE READ BEFORE PROCEEDING**
**ABOUT SMART DOLPHINS**
Our culture and atmosphere are positive, open and dynamic. We love our Dolphin lives and always strive to help and elevate each other. We are awesome and we have proof We are certified as a "Great Place to Work" and placed 15th in the national standing of top 50 businesses with under 50 employees.
***
The Proactive Onsite Technician is responsible for delivering onsite and remote IT services to an assigned customer base. You will audit and continuously align a set of clients against established technology standards, onboard new clients, maintain and manage client networks, and develop in-depth documentation about clients for other teams to follow. You will occasionally solve technical problems remotely and onsite, and regularly assist with project and endpoint installations where required.
**POSITION RESPONSIBILITIES**
- Onsite and Remote proactive and reactive network support services.
- Perform best practice reviews of existing technology against established technology standards.
- Continuously maintain and align client technology against standards.
- Help identify risks within clients IT environments.
- Participate in new client onboarding, including performing network assessments and creating technical documentation.
- Perform monthly IT Health Checks against clients.
- Manage client LAN/WAN, virtual environments, storage, backup, and security technologies.
- Work with Smart Dolphins’ consultants on the development of client IT roadmaps and budgets.
- Attend client technology steering meetings and support Smart Dolphins’ consultants in presenting business technology concepts, options, and solutions.
- Work cross functionally with other teams to deliver comprehensive IT solutions.
- Work on/with the reactive support (service desk) team as often as required.
- Assist with projects and new technology (including workstation) installations where required.
- Assist with account management responsibilities.
- Track all time within Smart Dolphins’ ticketing system.
- Provide on-call after hours customer support as scheduled.
**QUALIFICATIONS AND EXPERIENCE**
- Customer service and relationship focused.
- Experience managing Microsoft business class server, desktop, network, and cloud technologies.
- Organized and detail oriented, with lots of energy for detailed work.
- Skilled in technical writing and maintaining documentation.
- Driver’s license and vehicle available for work. Located in the Greater Victoria area.
- Process and systems focused.
- Resourceful.
- Strong sense of urgency.
- One or more technical certifications or comparable experience.
- Flexible working hours to accommodate the occasional change that requires business interruption.
- Professional.
**OTHER DESIRED QUALIFICATIONS AND EXPERIENCE**
- MSP (Managed Service Provider) experience
- Experience Troubleshooting Microsoft Windows in a business environment
- Experience managing/ troubleshooting Microsoft Windows Server
- Proficient with Active Directory Domain Services Administration and Group Policy Management
- Proficient with Microsoft 365 and Azure Active Directory
- Proficient LAN/ WAN Network Connectivity Troubleshooting Experience
- Proficient managing and configuring Hyper V
- Proficient configuring/ Troubleshooting Firewalls
- Proficient configuring/ Troubleshooting Network Switches including VLANs
- Experience with Backup/ Disaster Recovery Devices
- Experience Configuring/ Troubleshooting NAS devices
- Experience with Remote Management Tools
**PERFORMANCE MEASUREMENTS**
- Completed Best Practice Reviews
- Utilization: 75%+ of hours dedicated to client facing work
- 100% of tickets updated in real time, every day
**SMART DOLPHINS COMPANY CULTURAL EXPECTATIONS**
Represent Smart Dolphins IT Solutions Inc., by exemplifying company’s core values in a professional manner.
- Elevate the Team
- Love your Dolphin Life
- Find a Better Way
**OTHER LOGISTICS**
- 8-5 Monday to Friday
- Onsite at client locations 3-5 days/week. Some travel required outside of Greater Victoria (Nanaimo, Vancouver, etc.)
- Regularly working at our Quadra / McKenzie office in Victoria, with some flexibility to work from home.
- A reliable and fully insured car is required.
**PLEASE READ BEFORE PROCEEDING**
Pay: $50,000.00-$70,000.00 per year
**Benefits**:
- Automobile allowance
- Company car
- Company events
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program
- Work from home
Schedule:
- Monday to Friday
- On call
Work Location: In person
-
System Administrator
3 months ago
Victoria, Canada Total Systems Solutions Consulting Inc. Full time**System Administrator - Monitoring Citrix Application Environment** **THE OPPORTUNITY** The **consultant is expected to start ASAP and the contract length is 1.5 years.** **Project Context** **Service Required** - Gather requirements from stakeholders - Implement/build out the ControlUp 8 environment - Other tasks as assigned by the Provincial Manager,...
-
Systems Specialist
6 months ago
Victoria, Canada Terracom Systems Ltd. Full timeTerracom Systems is seeking a Systems Specialist to join our team with the installation, service, and maintenance of integrated low voltage systems. These systems include access control, CCTV, intrusion, structured cabling, nurse call, networking infrastructure, and commercial audio-visual. DESIRED SKILLS & QUALIFICATIONS - Required experience with Access...
-
Office Administrator
4 months ago
Victoria, Canada Western Wastewater Systems Full timeJoin Our Team as an Administrative Office Assistant Are you organized, proactive, and ready to make a difference in a dynamic office environment? We're seeking a talented Administrative Office Assistant to join our team and contribute to our success. About Us: We are a Western Wastewater System, Based in Saanich, BC, serving southern Vancouver Island & the...
-
Systems Administrator
6 months ago
Victoria, Canada Island Health Full time**Job Description**: In accordance with the Vision, Purpose, and Values, and strategic direction of Island Health (Vancouver Island Health Authority), patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. Reporting to...
-
IT Systems Administrator
4 months ago
Victoria, Canada Cloud9 Solutions Inc. Full time**Job description** The IT Systems Administrator role will assist with our helpdesk calls and tickets as well as being an escalation resource for our Service Technicians. System Administrators will also be involved with various client projects, so experience with project work is an asset. This person will need to be very organized and be able to...
-
Systems Administrator Operations
3 weeks ago
Victoria, Canada University of Victoria Full timeOrganizational Unit- University of Victoria -> VP Finance and Operations -> University Systems- Location- University of Victoria - Victoria, BC V8W 2Y2 CA (Primary) - Posting Close Date- 7 January 2025- Please note that positions will close at 4 p.m. on the closing date.- FTE- 1.0- Salary Grade- $72,242.00 - $93,951.00- Additional Posting Information- N/A-...
-
Network and Systems Administrator
6 months ago
Victoria, Canada PRT Full time**Company Description** Who are we**: At PRT, we believe in being the stewards of growth and renewal for generations to come. Our Mission is to provide the most trusted growing services, best suited to the needs of our customers, and we achieve that by putting our customers first while always respecting our employees. PRT is the largest commercial-scale...
-
Store Systems and Administration
3 months ago
Victoria, Canada London Drugs Limited Full timeNot just a job a community a partnership a team You’ll experience them all at London Drugs. As one of Canada’s fastest-growing and most successful retail chains, we know what it takes to build a satisfying career. We are seeking innovative, customer focused people to join our team! We currently have opportunities for: **Store Systems and...
-
Junior Systems Administrator
6 months ago
Victoria, Canada Certn Full time**A Little Bit About Us**: Certn is a growing global technology company that’s revolutionizing background screening and reinventing the way businesses build trust. We’re proud to be backed by over $114M in funding and have been named Deloitte Canada’s second-fastest-growing company on the Technology Fast 50. **Who are Certonians?** We’re soccer...
-
Intermediate Systems Administrator
3 months ago
Victoria, Canada RebalanceMD Full time**Intermediate Systems Administrator** RebalanceMD is seeking to add a full-time member to our IT team. RebalanceMD is a leading-edge health care business that is enabled by innovative IT solutions - and we are looking to build out our IT team to support rapid growth. In addition to ongoing administration and support, our new team member will be presented...
-
Administrator, Protection Services Security Systems
6 months ago
Victoria, Canada Island Health Full time**Job Description**: In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health) patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. Reporting to...
-
Hybrid Infrastructure Systems Administrator
4 months ago
Victoria, Canada BC Pension Corporation Full time**Hybrid Infrastructure Systems Administrator**: **Job Type** **Location** Regular, full-time Victoria, BC Canada **Competition** **Union/Excluded** PC24:47591 BCGEU **Salary Range** **Criminal Record Check** $83,602.12 to $95,237.69 per annum (salary includes a 9.9% temporary market adjustment) Required **Classification** **Closing...
-
Senior Linux System Administrator Role
4 weeks ago
Victoria, British Columbia, Canada Island Health Full timeJob OverviewThis Senior Linux Administrator position is available at Island Health, requiring a skilled professional to manage and maintain our IT infrastructure.Salary DetailsThe estimated salary for this role is $95,000 - $115,000 per year, depending on experience.Job ResponsibilitiesWe are seeking a qualified individual to oversee the installation,...
-
Cloud Systems Administrator
6 months ago
Victoria, Canada Capital Regional District Full time**Cloud Systems Administrator**: **Summary** **Key Duties & Responsibilities** - Implement, administer, monitor, and maintain CRD’s services within its Microsoft Azure tenant and Office 365 support Azure solutions that are deployed, including SharePoint Online and Teams. - Participate in the technical implementation of large and complex Azure...
-
IT Support Specialist
4 weeks ago
Victoria, British Columbia, Canada OOMUO STUDIO INC. Full timeJob DescriptionWe are seeking an experienced IT Support Specialist to join our team at OOMUO STUDIO INC. as a Network and System Administrator.
-
Observatory Systems Manager
2 weeks ago
Victoria, Canada University of Victoria Full timeOrganizational Unit- University of Victoria -> VP Research -> Ocean Networks Canada- Location- University of Victoria - Victoria, BC V8W 2Y2 CA (Primary) - Posting Close Date- 9 December 2024- Please note that positions will close at 4 p.m. on the closing date.- FTE- 1.0- Salary Grade- $87,035.00 - $113,217.00- Additional Posting Information- - Salary posted...
-
Manager, Security Systems
3 weeks ago
Victoria, Canada Island Health Full time**Job Description**: In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health) patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. Reporting to...
-
Systems Clerk
2 months ago
Victoria, Canada University of Victoria Full timeOrganizational Unit- University of Victoria -> VP Finance and Operations -> University Systems- Location- University of Victoria - Victoria, BC V8W 2Y2 CA (Primary) - Posting Close Date- 24 October 2024- Please note that positions will close at 4 p.m. on the closing date.- FTE- 1.0- Salary Grade- $4,305.00 - $4,438.00- Additional Posting Information: - N/A-...
-
Linux Systems Architect
4 weeks ago
Victoria, British Columbia, Canada Island Health Full timeJob OverviewWe are seeking a highly skilled Linux Administrator to join our team at Island Health.Salary InformationThe estimated annual salary for this position is $90,000-$110,000, depending on experience and qualifications.About the JobAs a Senior Linux Administrator, you will be responsible for ensuring the reliability and security of our IT systems.Key...
-
Victoria, Canada S.i. Systems Full timeOur Financial Services client is seeking an Junior Project Coordinator to support a PM leading two projects and be responsible for project-related administrative tasks.Contract duration: November 18 - March 31st 2025 with 2 additional 1 year extensions possible. 4 days a week ON SITE in Victoria, BC.Must Have Skills: Post-secondary education inBusiness...