Technical Support

2 weeks ago

SaintBrunodeMontarville, Canada ISAAC Instruments Full time

Company Description

ISAAC partners with North American fleets to provide a user-friendly solution that simplifies trucking. Focused 100% on the trucking industry, we help carriers overcome challenges, while boosting driver happiness. With proven system reliability and system integration capabilities driven by our open platform, our solution helps your drivers and back-office team work smoothly.

**Job Description**:
Do you seek a challenging environment where your strengths will be put to use? Do you take pride in client success, enjoy finding technical solutions and being the hero of the hour? If you answered yes to these questions, join the Installation Service Center team You'll work in a dynamic atmosphere with conscientious colleagues who don't settle for the status quo and have a great sense of humor

**Responsibilities**
- Diagnose installation and hardware configuration issues
- Provide installation training remotely via a learning management system (LMS) or directly at client sites
- Perform installation demos with clients or service provider partners
- Track and monitor client and partner installations to ensure compliance.
- Participate in developing/improving departmental processes
- Validate the quality of installations and follow-up with our customers.
- Participate in the continuous improvement of the installation experience with the R&D team
- Provide ad hoc support and training to the technical support team
- Provide ad hoc support to authorized installation partners
- Prepare installation quotes

**Qualifications**:

- Excellent analytical and problem-solving skills
- Excellent communicator
- At least 2-3 years' experience in technical support
- English and French spoken and written
- Valid passport and driver's license
- DEP in electromechanics or electronics or experience as an electronics / installation technician

**Assets**
- Knowledge of electrical systems, communication systems and vehicle sensors
- Knowledge of telemetry and telematics systems
- Experience in the high-tech, transportation, automotive electronic systems, electronics and/or telemetry industry.

Additional Information

Collaborators are at the center of ISAAC’s interests and values. This explains the numerous benefits of working at ISAAC, namely:

- varied career opportunities
- a stimulating work environment focused on innovation
- enthusiastic and collaborative teams
- competitive salaries and benefits promoting work-life balance: a complete group insurance plan, group RRSP, an EAP, flexible hours, 4 weeks of vacation, etc.
- various social activities and free snacks and coffee every day.

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