Claims Handler

Company Summary

Come work for a company that’s committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other’s talents. Where diversity is welcomed and celebrated.

FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.

Job Summary

We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day.

HERE'S HOW YOU'LL CONTRIBUTE:

- Promptly review new title and claims as assigned
- Initiate contact within timelines required to meet service levels with the insured or law firm
- Clarify the details of the claim, review coverage under the applicable policy
- Request further information/documentation as required in order to proactively adjudicate the claim and positively confirm or deny coverage
- Retain and instruct external professionals as needed (adjuster, lawyer, surveyor, appraiser, contractors etc.)
- Correspond and communicate with customers regarding decisions.
- Communicate denied claims with the Product groups
- Negotiations of settlements, and review of files for potential recovery
- Follow standard internal guidelines and processes with respect to file management, including naming conventions, efficient and orderly file entries, status updates, escalation process for coverage and denials, recording particulars in claims software, setting applicable reserves, requesting and making payments and closing completed files promptly
- A flexible and co-operative approach towards changing business needs

HERE'S WHAT YOU'LL BRING:

- Minimum 5 years of experience as a real estate law clerk in a firm and/or title insurance environment
- Law Clerk designation
- Experience working independently on real estate files from open to close
- Experience resolving title related matters
- Strong analytical skills with the ability to collect, organize, analyze and disseminate significant amounts of information with attention to detail
- Ability to negotiate and make difficult decisions with confidence
- Effective oral and written customer communication, oriented towards delivering a superior customer service experience even in circumstances that may be adverse
- Ability to work under pressure, manage multiple files in parallel and meet deadlines
- Ability to work independently as well as with a team - Positive attitude and good team spirit evidenced through comfort in developing relationships with people throughout the company
- Excellent ability to plan priorities and highly organized
- Proficiency in Microsoft Office (Word, Excel, Outlook...) and will need to use corporate claims file management and finance software platform daily

HERE’S WHAT SETS US APART:
Through mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results.- Comprehensive benefits that include virtual healthcare and an Employee & Family Assistance Program- Group retirement savings plan with company match- Paid holidays and generous paid time off- Hybrid work arrangements- Paid volunteer opportunities and charitable donation matching- Employee recognition programs that include referral incentives- Potential for performance-based incentives- The opportunity to participate in our stock purchase plan- And more
- A_s per terms of the employment agreement_
- The Great Place to Work® Institute has named FCT one of Canada’s Top 50 Best Workplaces, Best Workplaces in Canada for Financial Services & Insurance, Best Workplaces in Canada for Women, Best Workplaces in Canada for Inclusion and Best Workplaces in Canada for Mental Wellness. We’re also one of Achievers 50 Most Engaged Workplaces in North America._

By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.

Thank you for considering FCT. We look forward to meeting you.
- In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCT’s hiring process._
- To avoid any delays in the recruitment process, if you require accommodation to apply, please provide your accommodation needs in advance.