Claims Handler

3 weeks ago

Oakville, Canada FCT Full time

Sommaire de la compagnie

Venez travailler pour une entreprise qui est engagée dans la réussite de chacun de ses employés. C’est un milieu de travail où les innovateurs et les collaborateurs se rencontrent et tirent parti des talents de chacun. Un endroit où la diversité est accueillie et célébrée.

FCT offre la meilleure assurance titres de l’industrie et fournit des solutions de recouvrement et d’autres produits et services aux professionnels juridiques, du crédit, de l’évaluation et de l’immobilier partout au Canada. Chez FCT, vous aurez l’occasion de bâtir une carrière intéressante. Joignez-vous à nous pour nous aider à poursuivre notre travail excitant et à exercer une grande influence sur nos collègues, nos clients et les collectivités.

Sommaire du poste

Nous sommes toujours à la recherche d’excellents talents; de personnes qui font preuve d’engagement profond envers la clientèle et le marché que nous desservons. Si vous désirez vous joindre à une entreprise qui s'est engagée envers le succès de chacun de ses employés et qui offre des défis, des objectifs et des occasions de croître, tant au niveau personnel que professionnel, dans un environnement axé sur le travail d'équipe, vous aimerez travailler avec nous Nous comprenons que la promotion d’un environnement diversifié et inclusif est essentielle au succès de nos activités, et nous y travaillons activement chaque jour.

HERE'S HOW YOU'LL CONTRIBUTE:

- Promptly review new title and claims as assigned
- Initiate contact within timelines required to meet service levels with the insured or law firm
- Clarify the details of the claim, review coverage under the applicable policy
- Request further information/documentation as required in order to proactively adjudicate the claim and positively confirm or deny coverage
- Retain and instruct external professionals as needed (adjuster, lawyer, surveyor, appraiser, contractors etc.)
- Correspond and communicate with customers regarding decisions.
- Communicate denied claims with the Product groups
- Negotiations of settlements, and review of files for potential recovery
- Follow standard internal guidelines and processes with respect to file management, including naming conventions, efficient and orderly file entries, status updates, escalation process for coverage and denials, recording particulars in claims software, setting applicable reserves, requesting and making payments and closing completed files promptly
- A flexible and co-operative approach towards changing business needs

HERE'S WHAT YOU'LL BRING:

- Minimum 5 years of experience as a real estate law clerk in a firm and/or title insurance environment
- Law Clerk designation
- Experience working independently on real estate files from open to close
- Experience resolving title related matters
- Strong analytical skills with the ability to collect, organize, analyze and disseminate significant amounts of information with attention to detail
- Ability to negotiate and make difficult decisions with confidence
- Effective oral and written customer communication, oriented towards delivering a superior customer service experience even in circumstances that may be adverse
- Ability to work under pressure, manage multiple files in parallel and meet deadlines
- Ability to work independently as well as with a team - Positive attitude and good team spirit evidenced through comfort in developing relationships with people throughout the company
- Excellent ability to plan priorities and highly organized
- Proficiency in Microsoft Office (Word, Excel, Outlook...) and will need to use corporate claims file management and finance software platform daily

VOICI CE QUI NOUS DISTINGUE:
Grâce au mentorat, à des outils novateurs et à une variété de programmes qui mobilisent et récompensent les employés, nous donnons à chacun d’eux les moyens d’exceller et d’obtenir des résultats.- Une gamme complète d’avantages sociaux comprenant des soins de santé virtuels et un programme d’aide aux employés et à la famille.- Un régime d’épargne-retraite collectif assorti d’une cotisation patronale de contrepartie.- Des congés payés généreux.- Des modalités de travail hybrides.- Des occasions de bénévolat rémunéré et des programmes de dons de bienfaisance jumelés.- Des programmes de reconnaissance des employés assortis de primes de recommandation.- D’éventuels incitatifs fondés sur le rendement.- La possibilité de participer à notre régime d’actionnariat.- Et plus encore
- _Conformément aux dispositions du contrat de travail._
- L’Institut Great Place to Work ® a nommé FCT parmi l'un des 50 Meilleurs lieux de travail au Canada, Meilleurs lieux de travail au Canada pour les services financiers et l'assurance, Meilleurs lieux de travail au Canada pour les femmes, Meilleurs lieux de travail au Canada pour l’inclusion et Meilleurs lieux de travail au Canada pour le bien-êtr

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