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Implementation Specialist
4 months ago
**Implementation Specialist - Remote - Canada**
**Vocantas is currently looking to hire an Implementation Specialist to join the team**
If you are looking for a new challenge and like a high-energy environment working with innovative technologies, then you'll love it at Vocantas. You should be a passionate go-getter with a deep desire to ensure that customers always come first.
**Here is a little window into our company**: Vocantas has been providing powerful automated communication solutions for over 18 years. We solve complex human capital management and customer outreach challenges, servicing fortune 500 companies within healthcare, manufacturing, service and delivery, and retail industries. From humble beginnings as an automated voice company, Vocantas has since grown into a leader in the workforce communications technology space. Vocantas was acquired by Valsoft Corp and now operates under the Aspire Software portfolio, the operational arm of Valsoft Corp, which operates and manages Valsoft's global portfolio of wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time-sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.
**What your day will look like**:
- Post-deployment, the Specialist will be responsible for knowledge transfer to customer support and may be called upon for investigation/troubleshooting of escalated customer-reported issues.
**About you**:
**Technical Qualifications**:
- College or University degree from a Computer Science or related program highly desirable
- Professional courses and certifications considered an asset
- Experience with domain environments (Active Directory or LDAP, SAML2, etc.)
- Understanding of VOIP telephony concepts Basic scripting experience in Windows and/or Linux
**Skills considered assets**:
- Experience working in a VM environment (preferably VMWare) Microsoft Windows Server and Linux administration
**Non-Technical Qualifications**:
- Excellent written and verbal communication skills in English
- Excellent customer relations and customer support skills
- Self-starter with excellent problem-solving skills
- Good analytical and troubleshooting skills Ability to multi-task and work independently Ability to direct and assist in problem resolution
- Fluent in English and French essential, with Spanish being highly desirable
- Legally authorized to work in Canada, essential
There is room for career growth, and we want you to feel like part of the team
