IT Support Analyst Iv

3 weeks ago

Toronto, Canada TD Bank Full time

**Work Location**:
Toronto, Ontario, Canada

**Hours**:
37.5

**Line of Business**:
Technology Solutions

**Pay Details**:
**Department Overview**:
**Building a World-Class, Diverse and Inclusive Technology Team**

We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology. TD's technology and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, anyway.

TD Securities provides a wide range of capital market products and services to corporate, government and institutional clients in five key business areas: Investment Banking, Debt Capital Markets, Foreign Exchange, Institutional Equities and Private Equity. TD Securities is the wholesale banking arm of TD Bank Financial Group, one of Canada’s largest financial institutions and a global leader in on-line financial services.

There's room to grow in all of it.

**Job Description Summary**:
**Role and Responsibilities**
- Manage the Incident through to completion. Engage various IT teams in resolving incidents efficiently and effectively.
- Perform effective problem management on recurring incidents. Lead and manage problems throughout the lifecycle.
- Ensure problem resolutions are released in production on-time and with high quality.
- Ensure all changes to the Production Environment follow the TD Securities Change management process.
- Ensure change activities are performed on time, minimizing risk to the service/business environment
- Proactively review IT environment to ensure that steps are taken to support new IT related regulations and address gaps in the procedure
- Perform scheduled activities such as DR testing, user attestations, remediation of control audit, etc.
- Update knowledge-based articles on timely manner and conduct trainings across regions.
- Develop and maintain relationships with Client(s), Relationship Managers and Project Managers.
- Work effectively as a team, supporting other team members in achieving project/ business objectives and providing client services.
- Support a positive work environment that promotes customer service, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
- Provide after
- hours support if required

**Job Requirements**

**Specific Requirements**:

- Experience in Banking Operations technologies such as payments, reconciliation, settlements and confirmations. Familiar with Bottomlines GTExchange, SAG (Swift Alliance Gateways), SWP, Accurate Reconciliation from Fiserv
- Practical experience of support both Physical, and VMware environments
- Understanding of financial markets and products.
- Must have experience working with developers, business analysts, and infrastructure support teams.
- Experience in scripting, automation and process improvement
- Strong understanding of ITIL Incident Management, Problem Management and Change Management.
- Working experience with the technologies like Linux RH, Windows Server, Oracle, SQL, Python and Java

**Skills Category**
- Experience in Linux, Oracle, MS SQL DB, ITRS, Autosys, Dynatrace, Splunk
- Knowledge of cloud technologies, including Azure
- Knowledge of Scripting, SQL and/or experience in programming languages such as Java and Python
- Strong in writing SQL (data retrieval/update/inserts) on DB2 / Oracle / MS SQL Server
- Knowledge of IT project & development lifecycles (SDLC), agile methodology, and ITIL
- Computer science or Mathematics degree desired

**Who We Are**

TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we help clients meet their needs today and prepare for tomorrow. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank. We are growth-oriented, people-focused, and community-minded. As a team, we work to deliver value for our clients every day.

**Our Total Rewards Package**
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and

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