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Bilingual Customer Service Representative
4 months ago
**Your Talent, Your Terms | Results, Recognition and Rewards**
Integrated Financial Technologies, as part of the Travelers Financial Group of Companies, offers unmatched custom Servicing Solutions for lenders including primary loan & lease servicing, customer service, collections, default management, as well as divisions in Consulting and Lead Management solutions.
We provide exceptional service in servicing the needs of each customer. Delivering exceptional service is about providing timely, responsive service with integrity, simplicity and a passion for excellence while meeting or exceeding the customer's expectations. We do this, all the while making sure that we meet the highest standards of corporate ethics.
IFT is an equal opportunity employer and believes in providing a diverse and inclusive workplace where all team members have an opportunity to succeed.
**Job responsibilities**
The Customer Service Representative is responsible for handling incoming and outgoing phone inquiries from customers with an outstanding level of service. This individual provides the first point of contact and support for general inquiries from customers and team members. They are responsible for responding, handling and/or escalating these inquiries in a well prioritized manner. The representative will update and maintain data to ensure the accuracy of current contracts. This position includes extensive administrative paperwork related to customer contracts and conducts timely, effective maintenance of this information, including data entry into our systems.
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Create an excellent customer service experience**:
- Respond to and solve customer inquiries in a professional and prompt manner
- Respond to customer inquiries with accurate information and update lease information as required
- Follow up with customers to gain missing information and settle customer issues
- Obtain and process initial and changed banking related information for customer lease payments
- Coordinate lease paperwork and required information with a high level of accuracy
- Coordinate documentation related to insurance and vehicle registration including power of attorney and insurance renewals
- Verify and update customer information and keep customer records updated in our systems
**Qualifications, knowledge and experience**
- A strong sense of integrity, professionalism and a results-oriented attitude to deliver exceptional service and contribute to overall organizational success
- Effective communication, organization and interpersonal skills
- You thrive in an environment that involves multitasking and changing priorities
- Ability to work effectively both in a team and independently with mínimal supervision
- Intermediate skills with Microsoft Office products
- 2+ years of previous customer service experience is required
- Experience working in a call centre environment is required
- Experience in the finance and leasing industry is an asset
- Fluent in English and French
**What we offer**
- Leaders who support your development
- Opportunity to take on progressively greater accountabilities
- Cross training opportunities within other departments
- Ability to make a difference and lasting impact
- Option to work in office (Burnaby, BC), hybrid, or remote (for most roles)
- Committed to supporting team members’ health and wellness
- Comprehensive medical and dental benefits
