Bilingual Customer Service Representative

4 weeks ago


Canada Altis Recruitment Full time

Our longstanding client in the Mississauga area is looking fora Bilingual Call Centre Representatives to join their team. The successful candidate must speak English and French.


This is currently a fully remote opportunity. You must be located within the GTA/surrounding areas


Training hours: 8:30am-5pm

Schedule once training is completed: 11:30am-8:00pm

Hourly Pay Rate: $24.00

Contract to start, with potential to be taken onto client payroll


Duties and Responsibilities

• Respond to inquiries from plan participants using plan specific information in a PC Windows environment

• Write up telephone call records where appropriate, addressing the content of plan participant

• Establish cases for benefit administrators review of more complex participant questions or refer questions to appropriate team representative

• Request plan materials be sent to participants


Qualifications

• Excellent oral and written communication skills with a particular emphasis on articulation and grammar

• Bilingual English, French oral and written

• Must have at least 2 years of Call Centre experience

• Excellent customer service skills

• Work experience in a service oriented environment

• Ability to interact with peers and plan participants

• Organizational skills, with the ability to handle multiple tasks simultaneously

• Ability to remain poised, patient, empathetic, tactful and composed while handling plan participants

• Listening skills

• Ability to work effectively in a team environment

• Judgment and decision making skills

• Working knowledge of pension and investment plans is an asset



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