CRM Community Coordinator

7 months ago

Kingston, Canada Queen's University Full time

**About Queen's University**

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

Come work with us

**Job Summary**

**A Brief Overview**
Queen's University is looking for a Community Coordinator who will be responsible for nurturing and enabling the success of our growing CRM ecosystem. The Enterprise CRM program is foundational to delivering a transformational "constituent-centric" experience, which will ease administrative burdens in key processes, enable data-driven decision-making, support multiple key constituent relationships, and drive a harmonized and highly personalized student experience.

The Community Coordinator holds a pivotal role by collaborating closely with project and change management, units across Queen's, and technical experts alike.

This role will support with communications, relationship management, training, and understanding the university's needs, to drive community growth and engagement across Queen's.

This position contributes to the development of sales and marketing strategies for business generation. This position implements various operational plans to increase revenue, student enrolment, partnerships and collaborations for programs. This position analyzes and interprets data to ensure the effectiveness of new and existing campaigns.

By excelling in this position, you will have the opportunity to sharpen essential skills such as effective communication, collaborative teamwork, relationship-building, and strategic thinking.

We are looking for an individual who is organized, and has a passion for innovation, continuous improvement, and relationship building.

Come embark on a rewarding adventure where you will have the opportunity to shape the trajectory of Queen's University. Take the leap and join us in charting a course towards an even more remarkable future

**What you will do**
- Recommends and implements new business development and partnership strategies.
- Coordinates marketing campaigns and communication strategies for digital and social media.
- Interprets results for each campaign, and identifies trends, opportunities, and new approaches.
- Creates and manages a customer value plan for prospective customers.
- Maintains an active student ambassador program and conduct focus group activities.
- Maintains prospect records and prepare monthly and annual reports.
- Other duties as required in support of the department and/or unit.

**Required Education**
- Three-year Community College Diploma or Three-Year Bachelor Degree in communications preferred.

**Required Experience**
- More than 2 years and up to and including 3 years of experience.
- Experience with software and web technologies considered an asset (e.g., ServiceNow, Customer Relationship Management (CRM), other software packaging, etc.).
- Experience in client and/or customer experience functions considered an asset.
- Experience in managing/developing strategic communication plans considered an asset.
- Experience in planning and/or managing projects considered an asset.
- Experience in writing, interviewing, reviewing, editing and/or proofreading internal and/or external communications and documents considered an asset (e.g., social media, policy manuals, newsletters, handbooks, legal documents, forms/templates, blogs, training/reference materials, technical documents, webinars, etc.).
- Previous experience developing and delivering workshops considered an asset.
- Consideration may be given to an equivalent combination of education and experience.

**Job Knowledge and Requirements**
- Practical and applied knowledge of specialized methods and processes that are typically acquired through a combination of technical or academic qualification and/or work experience.
- Provide consultation and advice on non-straightforward and/or complex issues.
- Interaction with others typically requires interpersonal skills and the ability to understand and influence.
- Adapt messages to meet the needs of the intended audience.
- Build relationships, trust and credibility.
- Manage own work and may train and review the work of casual employees, work study students and/or volunteers, to see commitments through to completion.
- Contribute to setting work priorities and direction, supporting the team in achieving goals and objectives.
- Participate in project team meetings and develop individual project plans.
- Lead procedural or technological change within a unit.
- Identify new problems and seek information and input to fully understand the cause of problems.
- Identify opportunities to improve the effectiveness and efficiency of work processes.
- Draw logical conclusions and prov

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