CRM Community Coordinator

6 days ago

Kingston, Canada Queen's University Full time

About Queen's University

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.
Come work with us
Job Summary
A Brief Overview
We are looking for a Community Coordinator who will be responsible for nurturing and enabling the success of our growing CRM ecosystem at Queen's University. The Enterprise CRM program at Queen's is foundational to delivering a transformed "constituent-centric" experience which will ease administrative burdens in key processes, enable data-driven decision-making, support multiple key constituent relationships and drive a harmonized and highly personalized student experience. We believe that a thriving CRM ecosystem has the power to fuel shared innovation within a Queen's community that is ever empowered and enriched by evolving digital technologies and personalized, relevant interactions.

**Job Description**:
What you will do
- Recommends and implements new business development and partnership strategies.
- Coordinates marketing campaigns and communication strategies for digital and social media.
- Interprets results for each campaign, and identifies trends, opportunities, and new approaches.
- Maintains an active student ambassador program and conduct focus group activities.
- Maintains prospect records and prepare monthly and annual reports.
- Other duties as required in support of the department and/or unit.

Required Education
- Three-year Community College Diploma or Three-Year Bachelor Degree, or equivalent.

Required Experience
- More than 2 years and up to and including 3 years of experience.
- Consideration may be given to an equivalent combination of education and experience.

Job Knowledge and Requirements
- Practical and applied knowledge of specialized methods and processes that are typically acquired through a combination of technical or academic qualification and/or work experience.
- Provide consultation and advice on non-straightforward and/or complex issues.
- Interaction with others typically requires interpersonal skills and the ability to understand and influence.
- Adapt messages to meet the needs of the intended audience.
- Build relationships, trust and credibility.
- Manage own work and may train and review the work of casual employees, work study students and/or volunteers, to see commitments through to completion.
- Contribute to setting work priorities and direction, supporting the team in achieving goals and objectives.
- Participate in project team meetings and develop individual project plans.
- Lead procedural or technological change within a unit.
- Identify new problems and seek information and input to fully understand the cause of problems.
- Identify opportunities to improve the effectiveness and efficiency of work processes.
- Draw logical conclusions and provides opinions and recommendations.
- Research equity, diversity, accessibility and inclusion resources and best practices relevant to the job and unit operations in order to inform evidence-based planning.
- Commitment to principles of equity, diversity, accessibility, inclusion, Indigenization and human rights for equity deserving groups.

Employment Equity and Accessibility Statement

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