Junior Business Analyst

6 months ago

Kingston, Canada Queen's University Full time

Junior Business Analyst (CRM)

About Queen's University

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

Come work with us

Job Summary

**A Brief Overview**
Are you ready to be a driving force in transforming how our constituents connect with Queen's University? As a Junior Business Analyst with our Strategy and Partnerships team, you'll play a pivotal role in revolutionizing the way we engage with students, faculty, staff, partners, and more. Your unique blend of analytical prowess and effective communication will be crucial as you contribute to the development of robust solutions that enhance the University's processes, all while learning and growing alongside a dynamic team. Curiosity isn't just encouraged - it's essential

In this dynamic role, you will initially focus on the Enterprise CRM (Constituent Relationship Management) program. As part of the Strategy and Partnerships team, you'll also have the opportunity to collaborate across disciplines, working on cross-faculty intake requests, conducting complex needs assessments, and contributing to strategic investigations. You'll dig deep to question and challenge existing journeys, processes, and practices, becoming a change agent with a keen eye on enhancing constituent experiences from a holistic, enterprise-wide perspective.

You will utilize advanced techniques such as customer journey mapping and business processes mapping to identify areas for improvement and innovation; translate business requirements into actionable implementation plans in collaboration with clients and team members; make recommendations for technology-driven solutions or process enhancements to elevate the University's operations; bridge the gap between technical jargon and clear, concise language, enabling stakeholders of all levels to comprehend and mitigate potential risks effectively.

This position provides expertise to aid in the planning, design and development of technical resources. This position translates business requirements into an implementation plan with clients and members of the team. This position updates project managers, sponsors of progress towards objectives, and ensures issues are logged and resolved.

By becoming a member of the IT Services team at Queen's University, you'll immerse yourself in a vibrant community dedicated to continuous learning and professional growth. We're committed to fostering an environment where your skills will flourish as you tackle the challenges of the digital age head-on. Your passion for business analysis and your drive to make a lasting impact on our community's experience will find a welcoming home within our ranks.

If you're excited about leveraging and honing your business analysis skills to spearhead transformative change and leave an indelible mark on our community, we invite you to embark on this journey with us.

**Job Description**:

**What you will do**
- Reviews and edits business requirements and processes, and provides regular updates to project managers and client groups.
- Conducts research, develops detailed queries, and addresses information systems changes and business process improvements.
- Recommends system and business process improvements on information system and business process issues.
- Ensures issues are identified, tracked, reported and resolved in a timely manner.
- Coordinates and develops training content and supports the coordination and/or delivery of training.
- Provides user support, and 3rd level help desk support.
- Other duties as required in support of the department and/or unit.

**Required Education**
- Three-year Community College Diploma or Three-Year Bachelor Degree, or equivalent. In addition, requires trade certification, qualification, or on-going learning to remain ahead of changes in technology or emerging fields.

**Required Experience**
- More than 3 years and up to and including 5 years of experience.
- Experience with software and web technologies considered an asset (e.g., ServiceNow, Customer Relationship Management (CRM), other software packaging, etc.).
- Consideration may be given to an equivalent combination of education and experience.

**Job Knowledge and Requirements**
- Practical and applied knowledge of specialized methods and processes that are typically acquired through a combination of technical or academic qualification and/or work experience.
- Provide consultation and advice on non-straightforward and/or complex issues.
- Interaction with others typically requires interpersonal skills and the ability to understand and influence.
- Adapt messages to meet the needs of the intended audience.
- Build relationshi

  • Junior Business Analyst

    2 months ago

    Kingston, Canada Queen's University Full time

    **About Queen's University** Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics &...

  • Junior Business Analyst

    6 months ago

    Kingston, Canada City of Kingston Full time

    **Opening Statement** We acknowledge that the City of Kingston is situated on traditional Anishinabek (Ah - nish-in-ah-bay), Haudenosaunee (Ho-den-o-show-nee) and Huron-Wendat (huron-wen-dat) territory and is the home of many Indigenous peoples. We are grateful to reside and work on this land. Kingston is a smart, livable city in the heart of eastern...

  • Junior Business Analyst

    5 days ago

    Kingston, Canada Queen's University Full time

    **About Queen's University** Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics &...

  • Business Analyst

    6 months ago

    Kingston, Canada Queen's University Full time

    Business Analyst About Queen's University Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction,...

  • Business Analyst

    7 months ago

    Kingston, Canada Queen's University Full time

    **About Queen's University** Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics &...

  • Business Analyst

    7 months ago

    Kingston, Canada THE EMPIRE LIFE INS. CO Full time

    **Business Analyst**: **(Location: Hybrid - Kingston or York Mills)** Empire life is looking to hire a Business Analyst to join our Retail Operations team! **Why pursue this opportunity** **Play an integral role**: - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part...

  • Business Analyst Iii

    3 months ago

    Kingston, Canada THE EMPIRE LIFE INS. CO Full time

    **Business Analyst III - 6 month contract**: **Location: Remote - Anywhere in Canada** Empire life is looking to hire a Business Analyst III (6 month contract) to join our Retail Business Solution team! The Business Analyst III acts as the key liaison between IT and the business stakeholders and is responsible for delivering quality business requirements...

  • Business Analyst

    6 months ago

    Kingston, Canada Queen's University Full time

    Business Analyst About Queen's University Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction,...

  • Business Analytics Analyst

    6 months ago

    Kingston, Canada THE EMPIRE LIFE INS. CO Full time

    **Business Analytics Analyst**: **Location: Hybrid/Remote - York Mills, ON** Empire life is looking to hire a Business Analytics Analyst to join our Group Solutions team!The Business Analytics Analyst supports the business units by providing business intelligence and reporting to assist in identification, research and analysis of opportunities to improve...

  • Business Analyst

    6 months ago

    Kingston, Canada Queen's University Full time

    About Queen's University Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation,...

  • Technical Business Analyst

    6 months ago

    Kingston, Canada Kingston Health Sciences Centre Full time

    **Title: Technical Business Analyst - HIS Project** **Department**:Technical Workflow **Position #**: 50071654, 50071653 **Hours of Work**:(2)Temporary Full-time position, Days; (Approximately 12 months) **Pay Band**:Class 5 - $40.94 - $49.13 per hour **Union**:Non-Union **Location**:Virtual/Remote **_Note_**: - : Kingston Health Sciences Centre is...

  • Business Analyst Intern

    3 months ago

    Kingston, Canada Novari Health Inc. Full time

    Based in Kingston, Ontario, Novari Health specializes in designing, building, and deploying enterprise-scale software solutions that improve access to care for patients and at the same time improves the delivery of healthcare. Our Novari Access to Care® integrated software platform includes modules that enable eReferrals, coordinated care, telemedicine,...

  • Actuarial Analyst

    8 months ago

    Kingston, Canada THE EMPIRE LIFE INS. CO Full time

    **Actuarial Analyst**: **Location: Kingston** Empire Life is looking to hire a recent graduate to join our team as an Actuarial Analyst! **Why pursue this opportunity**The environment** - we understand the importance of work-life balance and strive to provide a supportive work environment that allows our employees to achieve both personal and professional...

  • Junior Field Tech

    6 months ago

    Kingston, Canada Independent Telephone Service Full time

    **Junior Field Tech - Network Cable Installer** - **Independent Telephone Services is a local business that has been in Kingston since 1986. **_ **START YOUR CARREER TODAY! **We currently have 1 position available to join our Field installation team. (Junior Field Tech - Network Cable Installer) **No experience necessary on the job training...

  • IT Systems Analyst

    4 months ago

    Kingston, Canada Novelis Kingston Manufacturing Facility Full time

    Position Overview: **Company Overview** Novelis is one of the world leaders in aluminum recycling and rolling and a leading sustainable aluminum solutions provider. Driven by our purpose of “shaping a sustainable world together,” we work alongside our customers to provide innovative solutions to the aerospace, automotive, beverage packaging and...

  • Business Systems Analyst

    2 months ago

    Kingston, Canada Exchange Language Services Inc. Full time

    Durée de l'emploi: Permanent - Langue de travail: Anglais - Heures de travail: 36 hours per week - Education: - Expérience: - **Education**: - Bachelor's degree - ** Work setting**: - Private company, corporation or industry - ** Tasks**: - Confer with clients to identify requirements - Document technical requirements to ensure that products,...

  • Actuarial Analyst

    2 months ago

    Kingston, Canada Empire Life Full time

    Actuarial Analyst Location: Hybrid - Kingston Empire life is looking to hire an Actuarial Analyst to join our Actuarial team! Why pursue this opportunity Play an integral role - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of. The opportunity - collaborate with...

  • business systems analyst

    4 months ago

    Kingston, Canada Exchange Language Services Inc. Full time

    Durée de l'emploi: PermanentLangue de travail: AnglaisHeures de travail: 36 hours per weekEducation: Expérience: EducationBachelor's degreeWork settingPrivate company, corporation or industryTasksConfer with clients to identify requirementsDocument technical requirements to ensure that products, processes and solutions meet business requirementsDesign,...

  • business systems analyst

    4 months ago

    Kingston, Canada Exchange Language Services Inc. Full time

    Work Term: PermanentWork Language: EnglishHours: 36 hours per weekEducation: Bachelor's degreeExperience: 2 years to less than 3 yearsWork settingPrivate company, corporation or industryTasksConfer with clients to identify requirementsDocument technical requirements to ensure that products, processes and solutions meet business requirementsDesign, develop...

  • Junior Marketing Manager

    3 months ago

    Kingston, Canada Advanced Women's Health Inc. Full time

    **Who You Are** You are a proactive, detail-oriented marketing professional passionate about contributing to a rapidly growing company that empowers women to achieve their best health. You thrive in dynamic, collaborative environments, where driving results, delivering innovative marketing campaigns, and enhancing both patient engagement and clinic growth...