Financial Aid Officer

5 months ago


Vancouver, Canada Granville College Full time

**Responsibilities**
- Conducting orientations, and entrance and exit interviews, by corporate, provincial Ministry, federal, and other agency guidelines
- Responding to inquiries and research and resolves problems related to transactions handled by the unit; serves as liaison with other constituencies in the resolution of day-to-day administrative and operational issues
- Providing information, in person, on the telephone, and through digital platforms, to students, prospective students, and families regarding student financial aid, admissions, College account balance, and registration status
- Serves as liaison with provincial, federal, and other agencies; keeps abreast of student assistance opportunities and program regulations
- Oversee the collection, management, and reporting of data by the objectives of the position; participates in the development and implementation of data management systems and procedures, as appropriate
- Implement, coordinate, and oversee one or more specific administrative programs and/or service areas, as assigned
- Trains and serves as an operational resource to other staff and/or students, as appropriate; may supervise student employees or lower-level staff
- Conduct workshops and/or presentations to students, parents, and/or other interested parties on financial aid policy and procedural issues
- Participate in committee readings for scholarship selection and academic progress appeals
- Provide academic advisement and crisis intervention referrals; arrange for tutorial support, as necessary
- Updating student profiles as necessary to ensure that all information is accurate and up to date
- The EMPLOYEE’s role involves decision-making relative to operations and student needs, as well as to interdepartmental requirements; as such, the EMPLOYEE must be adept at exercising good judgment
- Remain up to date on all new courses, policies and processes to deliver the highest level of customer service to clients and students to ensure our clients’ and students’ satisfaction
- Enforcing all Academy of Learning Career College policies fairly, consistently, and immediately
- Presenting a professional appearance and friendly demeanour at all times

**Qualifications for the position**:

- Post-secondary education in business or finance from an accredited educational institution or an equivalent combination of education and experience
- Previous experience within the Private Career College industry is an asset
- Strong orientation towards high-volume, fast-paced, time-sensitive business operations
- Successful in maintaining exemplary customer service levels
- Detail oriented with the ability to prioritize workloads to meet deadlines
- Must be able to work independently within a team environment
- Knowledge of Microsoft Office Excel and Word
- Granville College is an equal opportunity employer and encourages women, Aboriginal people, person with disabilities and member of visible minorities to apply. We seek to hire individuals with diverse characteristics, background and perspectives. We strongly believe that world class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion and disabilities but enrich itself through these differences._

**Job Types**: Full-time, Permanent

Pay: $46,000.00-$55,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Vancouver, BC: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

Work Location: Hybrid remote in Vancouver, BC


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