Guest Services Manager
6 months ago
**Guest Services Managers **serve as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided.
**Core Work Activities**
- Serves as a leader in displaying outstanding hospitality skills.
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Understands employee positions well enough to perform duties in employees' absence.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Responds to and handles guest problems and complaints.
- Empowers employees to provide excellent customer service.
- Supervises on-going training initiatives and conducts training when appropriate.
- Employee performance appraisals, providing feedback as needed.
- Performs Front Desk duties in high demand times.
**Salary**: $20.00-$25.00 per hour
**Benefits**:
- Dental care
- Extended health care
- Vision care
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed
Ability to commute/relocate:
- Vernon, BC V1T 9V2: reliably commute or plan to relocate before starting work (required)
Work Location: In person
-
Guest Services
5 months ago
Vernon, Canada TOMMY GUN'S ORIGINAL BARBERSHOP Full time**TOMMY GUN’S ORIGINAL BARBERSHOP** ANDERSON WAY **Now Hiring CUSTOMER SERVICE TEAM MEMBERS!** Step out of the norm and be part of something NEW and EXCITING! Come work in our old-school barbershop. Tommy Gun’s is the hottest place for barbering, and we want passionate people who love interacting with guests, managing the phones and online check-ins,...
-
Guest Services
5 months ago
Vernon, Canada TOMMY GUN'S ORIGINAL BARBERSHOP Full time**TOMMY GUN’S ORIGINAL BARBERSHOP** ANDERSON WAY **Now Hiring CUSTOMER SERVICE TEAM MEMBERS!** Step out of the norm and be part of something NEW and EXCITING! Come work in our old-school barbershop. Tommy Gun’s is the hottest place for barbering, and we want passionate people who love interacting with guests, managing the phones and online check-ins,...
-
Marriott Guest Services Manager
3 weeks ago
Vernon, Canada Fairfield By Marriott Vernon Full timeJob Summary: Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both Marriott International and property ownership. Verifies...
-
guest service agent
2 weeks ago
Vernon, Canada Prestige Vernon Lodge Full timeEducation: Expérience: EducationSecondary (high) school graduation certificateTasksRegister arriving guests and assign roomsProcess group arrivals and departuresTake, cancel and change room reservationsProvide information on hotel facilities and servicesProvide general information about points of interest in the areaProcess guests' departures, calculate...
-
guest service agent
2 weeks ago
Vernon, Canada Prestige Vernon Lodge Full timeEducation: Secondary (high) school graduation certificateExperience: Will trainTasksRegister arriving guests and assign roomsProcess group arrivals and departuresTake, cancel and change room reservationsProvide information on hotel facilities and servicesProvide general information about points of interest in the areaProcess guests' departures, calculate...
-
Hotel Night Auditor
2 weeks ago
Vernon, Canada Sparkling Hill Resort Full timeWe are seeking a detail-oriented Hotel Night Auditor to join our team at Sparkling Hill Resort. This role is ideal for an individual who is passionate about providing exceptional guest services while ensuring accuracy in financial transactions.Job SummaryThe successful candidate will be responsible for investigating complaints and claims, registering...
-
guest services manager
3 months ago
Vernon, Canada PACIFIC HOSPITALITY INC. Full timeEducation: Secondary (high) school graduation certificateExperience: 1 year to less than 2 yearsTasksRecruit and hire staffSupervise staffAddress customers' complaints or concernsEstablish work schedulesManage eventsParticipate in marketing plans and implementationCost products and servicesPlan, organize, direct, control and evaluate daily...
-
guest services manager
2 months ago
Vernon, Canada PACIFIC HOSPITALITY INC. Full timeEducation: Expérience: EducationSecondary (high) school graduation certificateTasksRecruit and hire staffSupervise staffAddress customers' complaints or concernsEstablish work schedulesManage eventsParticipate in marketing plans and implementationCost products and servicesPlan, organize, direct, control and evaluate daily operationsSupervision5-10...
-
guest services manager
2 months ago
Vernon, Canada PACIFIC HOSPITALITY INC. Full timeEducation: Secondary (high) school graduation certificateExperience: 1 year to less than 2 yearsTasksRecruit and hire staffSupervise staffAddress customers' complaints or concernsEstablish work schedulesManage eventsParticipate in marketing plans and implementationCost products and servicesPlan, organize, direct, control and evaluate daily...
-
Housekeeping Room Attendant
2 weeks ago
Vernon, Canada Predator Ridge Resort Full timeAbout This RoleWe are seeking a detail-oriented and organized Housekeeping Room Attendant to join our team at Predator Ridge Resort. As a key member of our housekeeping staff, you will be responsible for ensuring that our guests' rooms are clean, comfortable, and welcoming.Key ResponsibilitiesClean and maintain guest rooms, including making beds, changing...
-
Restaurant General Manager
2 weeks ago
Vernon, Canada Predator Ridge Resort Full timeOverviewPredator Ridge Resort is seeking a seasoned Restaurant General Manager to lead our food and beverage team. As a key member of our management team, you will be responsible for overseeing the daily operations of our restaurant, ensuring exceptional guest experiences, and driving revenue growth.SalaryThe estimated annual salary for this role is...
-
Vernon, Canada EightSix Network Full timeCompany OverviewWe are Gateway Casinos & Entertainment Limited, a leading gaming and entertainment company in Canada.About the RoleWe are seeking an experienced Bartender to join our team at one of our 27 locations across British Columbia, Ontario, and Alberta. As a Master Mixologist and Guest Experience Specialist, you will be responsible for delivering...
-
Food Service Manager
2 weeks ago
Vernon, Canada Sparkling Hill Resort Full timeJob DescriptionWe are seeking an experienced Food Service Supervisor to join our team at Sparkling Hill Resort. As a key member of our culinary team, you will be responsible for overseeing the daily operations of our food service department, ensuring that our guests receive exceptional service and high-quality dining experiences.The ideal candidate will have...
-
Customer Service Representative
2 weeks ago
Vernon, Canada Prestige Vernon Lodge Full timePrestige Vernon Lodge is seeking a motivated and organized Customer Service Representative to join our team. In this role, you will be responsible for ensuring exceptional guest experiences from arrival to departure.Job SummaryWe are looking for a Guest Service Agent who can register arriving guests, process group arrivals and departures, take and change...
-
Restaurant Manager
6 months ago
Vernon, Canada Tim Hortons | Coffee & Donuts Full timeAs a Restaurant Manager you empower and lead your team to deliver exceptional guest experiences. You promote a respectful team environment and manage team members with open communication and understanding. You have the knowledge, skills and long term vision to support the Restaurant Owner in running a successful business. You are an expert at recruiting,...
-
Senior Housekeeping Manager
3 weeks ago
Vernon, Canada Schell Motel Full timeJob SummaryThe Executive Housekeeper is responsible for overseeing the day-to-day housekeeping operations at Schell Motel.Key ResponsibilitiesPurchasing and Inventory ManagementSelect and purchase equipment and supplies to maintain a clean and efficient housekeeping environment.Staff Supervision and CoordinationPlan and coordinate the activities of...
-
General Manager
6 months ago
Vernon, Canada Red Robin Canada Full timeGeneral Manager - Vernon, B.C. $65,000 - $72,000 + share of Tip Pool + Management Incentive and Profit Sharing Plan As we look into expansion across the country over the next few years, we are looking to build our "bench" with talented and passionate individuals who want to grow with us! This is an excellent opportunity to join us at the ground level on our...
-
Service Manager for Food Operations
2 weeks ago
Vernon, Canada A&W Restaurants Inc Full timeAbout A&W Restaurants IncA&W Restaurants Inc is a renowned food service provider seeking dedicated professionals to fill the role of Service Manager for Food Operations.Compensation PackageThe selected candidate can expect a competitive salary of $18.50 per hour, ensuring they receive fair compensation for their expertise and hard work.Job DescriptionThis...
-
Heritage Site Manager and Coordinator
6 months ago
Vernon, Canada O'Keefe Ranch Full timeWe are seeking a dynamic and passionate team member to join us at O'Keefe Ranch. You will be responsible for overseeing the daily guest experience, staff coordination, third party bookings and coordination such as weddings and event management for guest experience. **Key Responsibilities**: - Develop and implement strategies to enhance the overall visitor...
-
Lead KurSpa Manager
2 weeks ago
Vernon, Canada Sparkling Hill Resort Full timeCompany Overview:Sparkling Hill Resort, a premier European Whole Body Wellness destination, is seeking an exceptional Lead KurSpa Manager to join our team. As a key member of our management team, you will play a vital role in delivering an unparalleled guest experience.About the Role:We are looking for a highly motivated and experienced professional with a...