Duty Supervisor, Cargo Customer Service

2 weeks ago

Ottawa, Canada Canadian North Full time

**Other Details**: Reporting to Manager, Cargo & Ramp. Temporary position ending approximately September 1st 2023

**Level**: Non-Bargaining

Skills and Qualifications

Include, but not limited to, the following minimum skills and qualifications:
High School diploma or equivalent related work experience;
Two (2) years of previous experience;
Fully proficient Computer Skills (MS Office);
Extensive operating knowledge of Skyline;
Extensive knowledge of SLA, inventory Control, bin checks, Airway bills submission, priority shipment;
Demonstrated operational experience in all cargo agent daily checklists;
Must be able to completed the requirements for certification in Dangerous Goods handling and Dangerous Goods Acceptance;
Commitment to excellent internal and external customer service;
Strong organizational skills and ability to manager multiple priorities and deadlines;
Excellent interpersonal and communication skills (written and spoken);
Excellent leadership skills with the ability to coach and motivate others;
Experience supervising in a unionized environment (preferred);
Valid Driver's license is required;
Ability to communicate in Inuktut a definite asset;
Ability to obtain and retain an Airport Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.

**Responsibilities**:
Provide oversight to flight operations and ensures cargo agents team are performing their tasks in accordance with regulatory company and customer requirements;
Responsible to ensure the cargo agents team are compliant with trainings (e.g. safety, regulatory trainings, departmental, equipment, security, Dangerous Goods handling, Dangerous Goods Acceptance, Skyline;
Responsible to oversee and assist the day to day freight inventory, Daily SLA, Priority shipment, inventory Control and bin checks and the NND paperwork completion;
Provide leadership and direction during regular and irregular operations to the Cargo Agents team;
Coordinate with other departments to ensure customer satisfaction and on time performance;
Provides support functions, including, but not limited to, training, assignments, uniform adherence and supervise the cargo agent team with the flow of cargo concerns and queries;
Responsible to review all daily sales reports and high value shipments;
Provide support and assistance to the coordinators team to coordinate flight manifesting;
Conducts initial and recurrent training programs specific to cargo agent;
Support with development and implementation of SOP's, processes, safety initiatives, employee communications;
Work with the Manager, Cargo & Ramp to complete internal and third party audits;
Other duties as assigned.

Is this the job for you?

Canadian North Human Resources Department

**Fax**: 613-254-6280

This advisory was posted on April 17, 2023.

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