Agent, Customer Service

3 weeks ago


Ottawa, Canada Canadian North Full time

The Customer Service Agent is responsible for ensuring the highest level of customer service for our passengers by processing passenger checking in, processing baggage, and their general inquiries.

Level: As per the UNIFOR Collective Agreement.

Pay Rate: Starting at $20.50 per hour as per the UNIFOR Collective Agreement or commensurate with experience.

**DUTIES AND RESPONSIBILITIES**:

- Must be able to perform, but not be limited to, the following duties and responsibilities:_
- Process passengers;
- Make reservations;
- Compute fares;
- Disseminate information;
- Respond to travel agency inquiries;
- Assist passengers with mobility and special needs;
- Issue tickets and process sales reports for deposit;
- Assemble, control and transmit reservations and passenger data;
- Administer Staff Travel and employee travel both business and pleasure;
- Maintain records as required;
- Process baggage;
- Process claims for damaged or missing baggage;
- Record flight arrival and departure times;
- Conduct radio communications with the aircraft;
- Provide load data;
- Assist the Cargo/Ramp Attendant if so required with the processing of carry-on baggage, placement of cones etc, would not be required to load plane
- Perform other duties and functions related to the foregoing;
- Other duties as assigned.

**SKILLS AND QUALIFICATIONS**:

- Include, but not limited to, the following minimum skills and qualifications:_
- High school diploma or equivalent related experience;
- 1 year of customer service experience;
- Possess a working knowledge of Sabre System;
- Demonstrated proficiency in Microsoft Office (Word, Excel, Outlook) with high typing accuracy;
- Bilingual in English/French or English/Inuktut is an asset;
- Possess a knowledge of passenger check-in and baggage handling;
- Must be familiar with all aspects paperwork/documentation for all passenger service functions;
- Must possess strong communication, and interpersonal skills;
- Proven customer service skills;
- Works well in team environment;
- Experience in handling passengers with mobility needs;
- Must be adept at handling multiple tasks, and prioritizing duties;
- Willing to assist in all areas of passenger services;
- Willing to work irregular hours of operation and shift work;
- Ability to obtain and retain an Airport Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.

**Closing Date**: June 2, 2024.



  • Ottawa, Canada Gillian Sims - Desjardins Insurance Agent Intern Full time

    **Customer Sevice Representative** - Desjardins Agent Team Member** Location: Ottawa West, ON Type: Full Time **Position Overview**: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a Desjardins Agent may be the career for you! **Responsibilities**: - Develop leads, schedule...


  • Ottawa, Canada Ceratec Full time

    Accompagné d’une équipe dynamique et dévouée, notre nouvel agent assurera un service à la clientèle courtois et professionnel tout en démontrant une attitude positive au travail. Étant un excellent collaborateur, cette personne positionne le client au cœur de ses priorités et aligne ses actions en concordance avec les commis d’entrepôt à...


  • Ottawa, Canada Authentication Legalization Services Canada Inc. Full time

    Are you looking for an exciting opportunity to be part of a growing company that values excellent customer service? If so, we have a job opening for a customer service agent specializing in authentication and legalization in Ottawa, Canada. At ALSC, we specialize in providing support and services for individuals and businesses around the world requiring...


  • Ottawa, Canada GAT Airline Ground Support Full time

    Job Summary As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This...


  • Ottawa, Canada The Medical Council of Canada Full time

    **Consider an opportunity to join our talented team** - The Medical Council of Canada (MCC) was recognized as a National Capital Region Top Employer for ten consecutive years!_ **Want to contribute to the health and wellbeing of Canadians?** At the MCC, you’ll be part of a dynamic team that strives to achieve the highest level of medical care in the...

  • Staff Assistant

    2 weeks ago


    Ottawa, Canada Jameel Lalji - Desjardins Insurance Agent Full time

    **Staff Assistant / Client Services Representative - Desjardins Agent Team Member**: **Jameel Insurance & Financial Services Limited, Desjardins Agent** **Location: 5923 Hazeldean Road, Stittsville, ON** Type: Full Time in office **_ Please ensure you provide a cover letter along with your resume_** **Position Overview**: **_ We are growing again and...


  • Ottawa, Canada Strategic Aviation Services Ltd. Full time

    Come join the exciting world of aviation!! Established in 2006, our company provides multi-functional aviation services offering passenger, cargo and ground support with a focus on safety and quality. For us, success lies in delivering peace of mind to our customers, and we are passionate about ensuring their needs are met - on time, every time. Do you have...


  • Ottawa, Canada ADFAST Full time

    Working at Adfast means being part of a human and technological adventure that began over 40 years ago. We are a manufacturer of eco-friendly adhesives, sealants and insulating foams for sustainable building construction. Adfast is certified as an Industry 4.0 showcase by the Ministry of Economy and Innovation, due to the interconnectedness of its multiple...

  • Staff Assistant

    2 weeks ago


    Ottawa, Canada Jameel Lalji - Desjardins Insurance Agent Full time

    Staff Assistant / Client Services Representative - Desjardins Agent Team Member Jameel Insurance & Financial Services Limited, Desjardins AgentLocation: 5923 Hazeldean Road, Stittsville, ONType: Full Time in officePlease ensure you provide a cover letter along with your resume Position Overview:We are growing again and have a new role available!Are you...

  • Customer Service Agent

    2 months ago


    Ottawa, Canada Tech Army Full time

    This isn't your average **Tech Support** **role** Have you always had a calling to help people and work with technology? Do you want to be part of a small, growing and expanding business, and get in on the ground floor? Are you obsessed with systems, efficiency, and keeping up with the latest technology? If so, you’re going to fit right in hereand...


  • Ottawa, Canada Canadian North Full time

    Our airline is passionate about our mission to meaningfully improve the lives of our people, our customers, and the communities we serve. When you join Canadian North, you are joining a team of highly experienced, dedicated, and caring aviation professionals. We provide essential passenger and cargo services to 25 communities within Nunavut, Nunavik and the...


  • Ottawa, Canada Canadian North Full time

    Our airline is passionate about our mission to meaningfully improve the lives of our people, our customers, and the communities we serve. When you join Canadian North, you are joining a team of highly experienced, dedicated, and caring aviation professionals. We provide essential passenger and cargo services to 25 communities within Nunavut, Nunavik and the...


  • Ottawa, Canada Canadian North Full time

    Our airline is passionate about our mission to meaningfully improve the lives of our people, our customers, and the communities we serve. When you join Canadian North, you are joining a team of highly experienced, dedicated, and caring aviation professionals. We provide essential passenger and cargo services to 25 communities within Nunavut, Nunavik and the...


  • Ottawa, Canada Canadian North Full time

    Our airline is passionate about our mission to meaningfully improve the lives of our people, our customers, and the communities we serve. When you join Canadian North, you are joining a team of highly experienced, dedicated, and caring aviation professionals. We provide essential passenger and cargo services to 25 communities within Nunavut, Nunavik and the...


  • Ottawa, Canada Canadian North Full time

    Our airline is passionate about our mission to meaningfully improve the lives of our people, our customers, and the communities we serve. When you join Canadian North, you are joining a team of highly experienced, dedicated, and caring aviation professionals. We provide essential passenger and cargo services to 25 communities within Nunavut, Nunavik and the...


  • Ottawa, Canada Tony Graham Toyota Kanata Full time

    **Tony Graham Automotive Group** **Job Title **Customer Experience Centre Agent **Report to **CEC Manager **Location **2500 Palladium Dr #600, Kanata, ON K2V 1E2 - On-Site **Employment Status **Full-time permanent **Closing Date** Until Filled **Who We Are?** The Tony Graham Automotive Group (TGAG) is a reputable and established business, close to 50...


  • Ottawa, Canada Maintair Aviation Full time

    **SHIFTS AVAILABLE**: **Maintair operates 24/7/365 in Ottawa; and so the shifts **available are as follows;** **early** mornings and overnights : Full time** **available early mornings and/or late nights : Part time** **A split shift is possible.** **Compensation**: **Starting at $16.50/hr.** **JOB SUMMARY**: Customer Service Representatives (CSR’s)...


  • Ottawa, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** **The opportunity** We have an exciting opportunity for you!...


  • Ottawa, Canada Medical Council Of Canada Full time

    **Consider an opportunity with the Medical Council of Canada (MCC)!** **Working at the MCC means being part of a dynamic team that ensures the highest standard of physician evaluation.** **Every member of our team, in any job, at any level, is involved in contributing to the health and well-being in Canada.** **You will be immersed in an exceptional work...


  • Ottawa, Canada Desjardins Full time

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...