Senior Operations Coordinator

3 weeks ago

Brampton, Canada Reconomy Full time

Job Summary

Job Description

The Senior Operations Coordinator will perform the following duties in order to support and contribute to the successful operation of the province-wide Common Collection System (CCS). This position will track operational Key Performance Indicators (KPIs), create and maintain operational spreadsheets, perform data entry, monitor service disruptions, participate in continuous improvement initiatives and perform operational analysis as required to identify potential efficiencies. This is a full time, on-site position that will report the Audit site location at 117 Advance Boulevard, Brampton.

Key tasks and processes include, but may not be limited to:

Create and maintain operational spreadsheets in excel that track, monitor and report on operational Key Performance Indicators (KPIs) Work with the Power BI team to provide critical data points to be included in various operational dashboards Run operational reports and format using operational standards for ease of analysis Monitor the communications email during business hours which identifies customer complaints. Will assign the follow up for these issues to the appropriate Contract Administrator and close out the issue with Circular Materials Ontario Ensure all KPIs are collected and tracked and that all monthly reports are completed on time and in the acceptable format Assist with and act as a back-up for developing and supporting the PRO pick up for scheduling trucks at the various Receiving Facilities (RFs)across the province Assist with and act as the back-up for developing the audit sample schedule to be provided to all RFs across the province for Blue Box Material (BBM) that should be collected for auditing at the central audit site Act as a back-up for the IPR Operations Program Manager Maintain data spreadsheets to support EPR Programs Review and approve EPR program invoices Allocate performance volume to PRO customers and work with finance to ensure correct billing Input all operational data including audit composition data, KPIs, material movements etc. Participate in continuous improvement projects for the CCS Draft Standard Operating Procedures, Policies and operational checklists as required Maintain all documents related to the contract(s) in a centralized filing system Complete data analysis, reconciliation, identify errors and ensure corrections are made in a timely manner Input data into centralized systems as required Identify, assess, and report risks, issues, concerns, and opportunities for improvement for consideration by RLG Management

Your Experience:

Minimum 3 years experience in data management and continuous improvement Proven experience working in an operational environment with tight deadlines Experience with data analytics, logistics, and Key Performance Indicators Experience performing program audits, identifying deficiencies, and recommending corrections Knowledge of various municipal, provincial, and federal legislation (e.g., Occupational Health & Safety, Environmental Protection, by-laws etc.) Six Sigma training (green belt) considered an asset Project Management experience considered an asset Experience working in the waste management industry considered an asset

Your Profile:

Driven, outcome-focused, critical thinker with the ability to analyze, visualize, and interpret complex information and situations Customer service focused Advanced verbal and written communication skills Highly organized with a proven ability to compose, scan, collect and upload all relevant information into an electronic document management system Excellent people skills with a proven ability to communicate effectively and professionally Competent when working independently, and within teams Capable at working with high efficiency and accuracy, under time pressures Advance skills in Excel with the ability to build and link complex spreadsheets and workbooks Confident in the Microsoft Office environment

What to expect:

Comprehensive employee and dental benefits Employer matching of employee RSP contribution  RLG is supportive of professional development and training, with opportunities to work globally RLG has a dynamic and international working environment: thirty-nine nationalities with diverse backgrounds Tech-enabled processes

Position will work full-time at the audit site and report to the Director, CCS Operations.

Accessibility and Inclusion : RLG Systems Canada is committed to creating a diverse, accessible, and inclusive workplace. Should you require accommodation through any stage of the recruitment process, please let us know when contacted and we will work with you to meet your needs. Disability-related accommodations during the application process are available upon request. You may also request accommodation by emailing accessibility@rev-log.com

Please send us your application documents (CV and cover letter) to Namrata Sonavaria at namrata.sonavaria@rev-log.com. Should you require accommodation or support in any aspect of our recruitment and selection process, we will work with you to meet your needs. We are looking forward to your application.

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