Technical Client Delivery Manager
3 weeks ago
**About 24-7 Intouch**
24-7 Intouch is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics.
**About the Job**
The Technical Client Delivery Manager interfaces with the 24-7 Intouch IT and Security Organizations for client facing delivery and management of IT, Security Operations and Technical Programs.
**As Technical Client Delivery Manager, You Will**
- Client service delivery of IT and Security operations for a large scale operation among multiple sites
- Establish, manage, and improve Client’s program operations, support, communications and security delivery
- Provide direct interface and support to Client’s IT, Security and Incident processes with strong support of cross-functional teams within IT and Security
- Work directly with IT Operations, Security, Release Management and Vendor Management stakeholders focusing on service delivery
- Client-facing representation and management of technical initiatives and security compliance processes
- Work with global infrastructure teams to mature and scale security technologies and processes to meet Client contractual standards and the evolution of operations
**Requirements**:
**As Technical Client Delivery Manager, You Have**
- Bachelor's Degree with 5+ years of work experience (8+ years of work experience without Degree)
- Background experience in enterprise IT, Security and Infrastructure management for a large scale environment
- 5+ years experience in Service Management, Vendor Management, Client Service Delivery or BPO Contact Center background
- Experience with Program & Project Management, Vendor Management, and/or Security Operations
- Prior work within a technical role interfacing with operations, product or client-facing teams for IT and Information Security
- Experience with business management and customer service delivery required
- Atlassian Software knowledge: JIRA, Confluence
- Proficient experience with Microsoft Office 365 and/or Google GSuite
- SmartSheets or similar Project Management software knowledge
- MacOS knowledge and proficiency considered an asset
- Strong skills in communication, continuous improvement and proactive management
- Proficient technical project management and peer-leadership abilities
- 24-7 Intouch provides Equal Employment Opportunities in accordance with all provincial and federal laws. 24-7 Intouch is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics._
- Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws._
**Benefits**
**Benefits of Working as a Technical Client Delivery Manager**
- Competitive salary ranges from $75,000 - $100,000 CAD (dependent on experience, certifications, and portfolio)
- Industry-leading medical, vision, and dental benefit plans + paid time off benefits
- Amazing career growth opportunities
- Please note that any such advancement or growth opportunity within the company does not constitute the filling of a vacancy or open position and instead constitutes an opportunity to advance into a more senior role based on time in service and exceeding company expectations._
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