IT Service Delivery Manager

3 months ago

Winnipeg, Canada Teranet Full time

IT Service Delivery Manager (Fixed Term Contract - 8 months)

Who We Are

Teranet is Canada’s leader in the delivery and transformation of statutory registry services with extensive expertise in land and commercial registries. We also market insightful property and data solutions, as well as practice management automation to thousands of customers in the real estate, financial services, government, utilities, and legal markets. Founded in 1991, Teranet operates the Electronic Registration System for the Province of Ontario, Teranet Manitoba—a service provider to the Manitoba government, and Collateral Management Solutions—the market leader in Canadian lien registration and search, asset recovery services, and insolvency management.

Teranet Manitoba

Teranet Manitoba owns and operates the land titles and personal property registries as a service provider to the Government of Manitoba, Teranet Manitoba's main function is to provide certification of titles to land, maintain land records, and provide reliable information of financial interests in personal property to the public. Teranet Manitoba consists of two registries: the Land Titles Office and the Personal Property Registry. The Land Titles Office maintains all records of land ownership and survey plans, and the Personal Property Registry maintains all registrations under Personal Property legislation.

Connect. Grow. Thrive Together.

To learn more about who we are visit our website:
About the Role

This position provides general management and support for day-to-day activities in the areas of software development, testing and Application Support and ensures optimal value is realized in a team
- based environment. You will be a proactive individual who can implement and lead best practices IT SDLC business processes that extend beyond systems excellence to include people dynamics. This is an exciting opportunity to join a high-performance organization, optimizing the use of technology to support world class digital operations and impact service delivery through technical leadership and support.

What You Will Be Doing

Technical and Project:
- Ensures delivery of operational individual and team projects allocated within aggressive delivery times. Takes proactive action to prevent problems or conflict.- Ensures that industry best practices for IT change management including processes and procedures defined in the Information Technology Infrastructure Library (ITIL) are adhered to.-
- Collaborates with external service providers, ensuring that appropriate skilled resources are in place to meet required service levels.- Ensures that systems, processes and methodologies are maintained and followed to ensure effective monitoring, control and support of service delivery.- Provides occasional off hours operational and/or technical support.- Work with the director and architect on related strategic operational and architectural planning and delivery and provides recommendations for development and production environments to sustain and support new integrated solutions.- Contributes to and implements IT policies, procedures and documentation as needed to provide reference material directly relevant to the IT operations.- Acts as the liaison between Ontario and Manitoba on Network and Infrastructure related matters and ensuring that IT operational processes agreed upon are adhered to.- Collaborates with the infrastructure and data center group at Teranet Ontario to ensure secured and quality services are provided to Manitoba.- Participates on internal and external committees and working groups as needed.

Leadership and Management:
- Provides leadership to the IT Service Delivery team which includes the following:
- Application and database support-
- Developers-
- Acts in an exemplary manner and consciously creates a workplace culture that is consistent with the organization's mission, vision and values.- Fosters a spirit of teamwork and unity among IT staff that encourages respectful questioning, disagreement, expeditious conflict resolution and the appreciation of diversity as well as cohesiveness.- Plans staffing levels and works with human resources staff to recruit, interview, select, hire and employ an appropriate number of employees as required.- Coaches, mentors and develops staff, including overseeing new employee orientation and providing career development planning and opportunities.- Provides oversight and direction to employees in accordance with the organization's policies and procedures.- Supports employees to take responsibility for their jobs and goals. Delegates his/her own responsibility as appropriate and expects accountability and regular feedback.- Leads employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback and performance development planning.- Provides effective performance feedback through employee recog

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