Service Delivery Manager

6 months ago

Winnipeg, Canada Avanade Full time

Join our growing team of Service Delivery Managers in North America

**Come join us**:
This newly created opportunity is as a result of growth in our business. Working to support a number of well known and high profile clients, this role sits within a team who is passionate about exceptional service delivery and career growth and for team members.

Together we do what matters.

**What you’ll do**:

- Partner with some of the best known organizations globally, leveraging cutting edge technology to enable their businesses
- Develop, implement and maintain a detailed project work plan, including appropriate controls, governance structures and monitoring to ensure on-time, on-budget and quality outcomes
- Balance scope, schedule, budget, quality and risks - propose and implement adjustments as necessary
- Oversee, report and respond to project issues and risks
- Grow and maintain excellent client relationships
- Keep stakeholders updated regularly on progress and status, manage risks and issues and monitor financial performance
- Partner with onshore, offshore and near-shore team members
- Travel / flex working hours as required

**Skills & Experiences**:

- Motivated to work with new cutting-edge technologies and solutions
- Intentional efforts to remain familiar with industry trends, best practices that will empower you to improve and innovate on our existing solutions
- Enabling new technology adoption in the latest, coolest, cutting edge tech
- Develop and grow long term, high value client relationships
- Enthusiasm for providing outstanding client experiences and present yourself in highly competent manner
- Ability to effectively team with peers in large, matrixed organizations
- Excellent communication skills, especially strong influencing, and negotiation capabilities
- Great spoken, written and presentation skills
- Able to work with ITSM Tools, such as, ServiceNow, JIRA, Remedy
- Fluent in Excel and Power BI
- Azure Devops experience beneficial

About you (Editable 7 bullets)
- Passionate about delivery excellence
- A self-starter who works well with mínimal structure
- Thinks and works systematically and logically, always focusing on the detail and with a customer-oriented attitude
- Comfortable managing multiple priorities
- Building collaborative and effective working relationships
- A true team player

**We Offer**:

- Attractive benefits package
- Exceptional development and training with paid certifications
- Avanade University - real-time access to technical and skilled resources globally
- A dedicated career adviser to encourage your progression
- Engaged and helpful co-workers
- Reward and recognition program

Enjoy your career

Some of the best things about working at Avanade
- Opportunity to work for Microsoft’s Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications)
- Real-time access to technical and skilled resources globally
- Dedicated career advisor to encourage your growth
- Engaged and helpful coworkers genuinely interested in you

Find out more about some of our benefits [1] here.

A great place to work

As you bring your skills and abilities to Avanade, you’ll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You’ll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It’s all here, so take a closer look

We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our [2] Inclusion & Diversity page.

Create a future for our people that focuses on
- Expanding your thinking - Experimenting courageously - Learning and pivoting

Inspire greatness in our people by
- Empowering every voice - Encouraging boldness - Celebrating progress

Accelerate the impact of our people by
- Amazing the client - Prioritizing what matters - Acting as one

Learn more

Interested in knowing what’s going on inside Avanade? Check out our blogs:

- [3] Avanade Insights - exchange ideas that drive tomorrow’s innovation
- [4] Inside Avanade - explore what life is like working at Avanade

[5] Youtube Video
References

Visible links

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