Technical Project Manager

6 months ago

Winnipeg, Canada Swift Medical Full time

**Who We Are**

Swift Medical is the global leader in digital wound care. We are a remote first organization headquartered in Toronto, with team members located across the U.S. and Canada. Our vision is to **enable clinicians to provide better care to more patients in need **with a mission **to improve the standard of patient care by transforming personal devices into medical grade technologies**.

We are the trusted wound technology partner of more than 4,000 healthcare facilities in North America across the continuum of care. Our solutions empower healthcare providers to deliver standardized, accessible and equitable wound care for every patient - with advanced, high-precision imaging, compliant documentation, clinical analytics and remote care.

Learn more about our journey and where we are headed.

In addition to the impact we are making in the healthcare industry and in the lives of patients, the best thing about Swift Medical is our exceptional people and our culture. Certified as a Great Place to Work®, what we do is not only inspiring, but we we are also a collaborative team working in an empathetic, energetic, and positive environment.

**Our Values**

Our values guide us on our mission to transform patient care. We embrace them, and strive to embody them in all that we do. They are:

- Patient First_
- Trusted Execution_
- Intentional Urgency_
- Collective Impact_

As the Technical Project Manager at Swift Medical, you are critical in the delivery and management of our revolutionary healthcare solutions to our clients.

We are seeking a skilled, experienced and motivated Technical Project Manager to join our dynamic team. In this role, you will play a crucial part in ensuring the successful implementation and ongoing enhancements of our SaaS solutions for our valued clients. You will collaborate closely with clients, internal teams, key prospects and technical support to understand client requirements, communicate needs and roadmaps, and optimize the use of our software.

The Technical Project Manager plays a vital role in ensuring client satisfaction, driving business growth, and maintaining a positive company-client relationship. Their ability to understand client needs and deliver effective solutions is key to the success of both the clients and the company.

**How You Will Make An Impact**:

- Work with customers through the discovery, design, and onboarding on the technical scope and contract deliverables for all Swift Medical’s technical product offering.

**Customer Engagement**:

- Serve as the primary technical point of contact for clients, understanding their technical needs, integration needs and technical challenges.
- Build and maintain strong relationships with clients through effective communication and responsiveness.

**Technical Support**:

- Provide expert-level technical support to customers, addressing inquiries, troubleshooting issues, and ensuring timely issue resolution.
- Collaborate with the Product, Support, andSuccess teams to escalate and resolve complex technical issues.

**Implementation and Integration**:

- Lead the technical side of the implementation of our SaaS solutions for new clients, ensuring a seamless and successful onboarding process.
- Work closely with clients to understand integration requirements and coordinate with the technical team to ensure smooth integration.

**Process Creation and Improvement**:

- Contribute to the creation and enhancement of internal processes related to client solutions, implementation, and technical support.
- Identify opportunities for streamlining workflows and improving efficiency in client-facing and internal processes.

**Feedback and Improvement**:

- Gather client feedback and insights to identify areas for improvement in our products and services.
- Collaborate with internal teams to implement enhancements and updates based on client feedback

**What You Bring To Swift**:

- 7+ years in a similar role in Healthcare
- Working knowledge of Healthcare technologies such as SSO, HL7, FHIR (Smart), EMRs and EHRs
- Bachelor's degree in a relevant technical field (e.g., Computer Science, Information Technology, Healthcare Informatics).
- Proven experience in technical client solutions or support role, preferably in the healthcare or SaaS industry.
- Strong understanding of software implementation, integration, and troubleshooting.
- Excellent communication and interpersonal skills.
- Ability to understand the client's business needs and goals
- Proven record of engaging effectively with external customers and meeting KPIs
- Ability to understand and write SQL queries
- Ability to work collaboratively in a fast-paced and dynamic environment.
- Detail-oriented with a commitment to delivering high-quality solutions.
- Ability to analyze data and use insights to drive improvements.
- Customer-focused mindset and a commitment to client satisfaction.
- Ability to work independently and in a team.
- Adaptability and the ability

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