Warehouse Team Lead

2 weeks ago

Markham, Canada Bayshore HealthCare Full time

**Responsible for fulfillment of client equipment and supply orders, and other warehouse duties.**

**DUTIES AND RESPONSIBILITIES**
- Manage the pick pack operations on the business line including but not limited to creating labels and return labels for Canada Post, Purolator, and UPS
- Manage the team to ensure that the orders are posted, and invoices printed using the NAV software
- Ensure that the picking and checking of orders are done according to standards and client pick-up and same day driver orders are correctly executed
- Ensure that the boxes are prepared on time for shipment on the skids and taken to the designated area for shipment in the warehouse
- Support transfers to the national pharmacies and provide necessary details to the inventory department containing detailed information about these shipments
- Ensure that the restocking of the shelves is monitored during the shift and at the end of the shift
- Take ownership of contacting Customer Service and Inventory departments for reviewing order discrepancies and issues and work to resolve them
- Manage the return process by contacting the respective department and ensuring the hand-offs are properly managed and closed
- Regularly monitor the log for Corrective Action Request and identify the root cause/s with the team to put in place corrective and preventative measure for the identified issue/s
- Actively create and update SOPs for the warehouse process for the respective business line
- Manage the training of staff and actively work with team leaders from other businesses to cross train employees
- Have regular meetings with staff to communicate team performance, issues, and encourage improvement ideas using a communication board
- Train and delegate to other team members as necessary
- Ensure back-ups are well trained to take on Team Lead activities in the absence of the Team Lead and for business continuity
- Ensure there is coverage of responsible staff and leadership throughout the operating hours of the shift
- Collaborate with other business Team Leads to support staffing shortages and pooling resources to resolve challenges of the day/week
- Be an active member in problem solving and timely execution
- Share best practices with other warehouse teams
- Provide regular feedback to staff on team and individual performances and support employee development through coaching and proposing professional training as necessary
- Be a Role model of respect and professionalism when dealing with all staff
- Provide positive criticism when giving feedback to staff and fellow team members
- Actively support the EDI (Equality, Diversity, and Inclusion) program to improve employee growth, morale, communication, and experience
- Manage staff attendance and holidays planning schedule using a communication board and making it accessible for the operations manager to review
- Manage the weekly reporting of hours of staff for payroll submission
- Participate and or lead quality assurance activities as directed
- Take the initiative to cross train with Team Leads on the other line of businesses in the Warehouse
- Perform general housekeeping duties in the warehouse and ensure the work environment is clean and hazard free
- Be ready to learn new technology to meet the new business needs
- Perform other duties as assigned by the Manager

Job Qualification

**Education and/or Experience**

College or a High school diploma or equivalent.

**Language Skills**

Ability to read, write and comprehend simple instructions, short correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to employees of the organization.

**PC Skills**

MS Word, Excel, Power Point,

**Mathematical Skills**

Ability to add, subtract, multiply and divide all units of measure, using whole numbers, common fractions and decimals.

**Reasoning Ability**

**Other Skills and Abilities**

Ability to organize workload for efficient use of time. Ability to function independently.

**PHYSICAL DEMANDS**

***The employee is regularly required to use hands and fingers
- The employee frequently is required to talk or hear
- The employee is required to stand, bend, walk, stoop and sit
- Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.
- Ability to lift up to 50 lb is required for this role, employee must notify Supervisor regarding any health issues that may affect ability to lift

**WORK ENVIRONMENT**:

- The employee may be exposed to toxic or caustic chemicals
- The employee is occasionally exposed to fumes or airborne particles
- The noise level in the work environment is usually moderate
- Weekend and evening work may be required

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