Customer Care Professional

3 months ago

Moncton, Canada 360insights Full time

**Customer Care Professional**
- Canadian hourly rate: 17.55/hourly
- Plus Bonus, Equity & Benefits
- Here at 360insights you will be a part of a fast-paced global technology company that is innovating and leading in the channel incentives and insights industry. You will be helping us to deliver great solutions for some of the world’s most recognizable brands all within an inspiring and inclusive culture that has certified us as a Great Place to Work® in Canada, the USA and the UK.

**What you will be doing**:

- Responsibilities
- Provide world-class customer service for our clients through:

- Inbound phone calls
- Live chat
- Learn and navigate the 360insights solution to provide answers to customer inquiries
- Consistently work towards enhancing the customer’s experience and reducing the need for customers to contact us by:

- Capturing classification data on each interaction
- Providing regular anecdotal and data-based feedback through the team
- Identifying issues early and offering suggestions for solution
- Identifying common issues or feedback occurring across multiple clients to drive best practices across the enterprise
- Complete task-based duties as assigned by the Manager, Client Operations
- Provide universal and off-hours support (7-9pm weekdays, and weekends) to multiple clients
- Continued personal growth to place yourself in the position to successfully advance your career including:

- Completion of self-study and guided study within our systems
- Coaching and feedback from the Operational Excellence Quality team
- Consultation with other team members in order to enhance skill set

**What you'll bring**:

- Proven excellent communication skills - written and verbal
- A customer first mentality and deep understanding of customer service
- Intermediate to Expert knowledge of Microsoft Office products (with emphasis on Excel and Word)
- Proven excellent analytical and problem-solving skill (strong aptitude for math)
- Ability to key at least 30-35 words per minute
- Proven ability to work as an effective member of a team
- Proven organizational and follow-up skills (including prioritization)
- Strong active listening skills
- Ability to work independently, with mínimal supervision
- Demonstrated ability to provide valuable feedback and solution options based on that feedback
- Bilingual (French) is an asset
- Microsoft Office Certification an asset

**Why 360?**
- At 360insights, we take pride in being a people-first organization, dedicated to fostering a vibrant values-based and inclusive culture. Our commitment to this ethos is reflected in our day-to-day operations and interactions with both team members and clients. Embracing a people-focused approach entails the following principles:
**Experiences that create growth. Growth that creates experiences**:At 360insights, every facet of our business presents opportunities for personal and professional development, allowing you to explore diverse disciplines and rewarding work experiences. Our commitment to growth is supported by robust Learning and Development (L&D) initiatives and mentorship programs, ensuring that you have the tools and support needed to thrive and grow as an Insighter.

  • Customer Care Professional

    4 weeks ago

    Moncton, New Brunswick, Canada 360insights Full time

    Customer Care ProfessionalCanadian hourly rate: 17.55/hourlyPlus Bonus, Equity & BenefitsHere at 360insights you will be a part of a fast-paced global technology company that is innovating and leading in the channel incentives and insights industry. You will be helping us to deliver great solutions for some of the world's most recognizable brands all within...

  • Customer Care Professional

    4 weeks ago

    Moncton, Canada 360insights Full time

    Customer Care Professional Canadian hourly rate: 17.55/hourly Plus Bonus, Equity & Benefits Here at 360insights you will be a part of a fast-paced global technology company that is innovating and leading in the channel incentives and insights industry. You will be helping us to deliver great solutions for some of the world’s most recognizable...

  • Customer Care Professional

    1 month ago

    Moncton, New Brunswick, Canada 360insights Full time

    Hourly rate of CAD)CUSTOMER CARE PROFESSIONALExperiences that create growth. Growth that creates experiences.The 360insights Customer Care Representative, provides email and telephone support and manages hundreds of daily interactions delivered at the highest level of customer service. 360insights is innovating and leading in the channel incentives and...

  • Customer Care Professional

    1 month ago

    Moncton, Canada 360insights Full time

    Hourly rate of 15.55 (CAD) CUSTOMER CARE PROFESSIONAL Experiences that create growth. Growth that creates experiences. The 360insights Customer Care Representative, provides email and telephone support and manages hundreds of daily interactions delivered at the highest level of customer service. 360insights is innovating and leading in the channel...

  • Customer Care Professional, Bilingual

    4 weeks ago

    Moncton, New Brunswick, Canada 360insights Full time

    Bilingual Customer Care Professional (English/French)Canadian hourly rate: 18.50/hourlyPlus Bonus, Equity & BenefitsHere at 360insights you will be a part of a fast-paced global technology company that is innovating and leading in the channel incentives and insights industry. You will be helping us to deliver great solutions for some of the world's most...

  • Customer Care Professional, Bilingual

    4 weeks ago

    Moncton, Canada 360insights Full time

    Bilingual Customer Care Professional (English/French) Canadian hourly rate: 18.50/hourly Plus Bonus, Equity & Benefits Here at 360insights you will be a part of a fast-paced global technology company that is innovating and leading in the channel incentives and insights industry. You will be helping us to deliver great solutions for some of the...

  • Customer Care Professional

    4 weeks ago

    Moncton, New Brunswick, B1C, Cape Breton, Canada 360insights Full time

    Customer Care Professional Canadian hourly rate: 17.55/hourlyPlus Bonus, Equity & Benefits Here at 360insights you will be a part of a fast-paced global technology company that is innovating and leading in the channel incentives and insights industry. You will be helping us to deliver great solutions for some of the world’s most recognizable brands all...

  • Customer Care Professional, Bilingual

    4 weeks ago

    Moncton, New Brunswick, B1C, Cape Breton, Canada 360insights Full time

    Bilingual Customer Care Professional (English/French)Canadian hourly rate: 18.50/hourlyPlus Bonus, Equity & BenefitsHere at 360insights you will be a part of a fast-paced global technology company that is innovating and leading in the channel incentives and insights industry. You will be helping us to deliver great solutions for some of the world’s most...

  • Automotive Customer Care Specialist

    4 weeks ago

    Moncton, New Brunswick, Canada Canadian Tire - Moncton ( Store # 249) Full time

    Join our dedicated team at Canadian Tire - Moncton (Store #249) as an Automotive Customer Care Specialist. In this pivotal role, you will be the key point of contact for customers in our Service Centre, ensuring their needs are met with the highest level of service. Your role will facilitate effective communication between our skilled technicians and valued...

  • Automotive Customer Care Specialist

    4 weeks ago

    Moncton, New Brunswick, Canada Canadian Tire - Moncton ( Store # 249) Full time

    Join our dedicated team at Canadian Tire - Moncton (Store #249) as an Automotive Customer Care Specialist. In this pivotal role, you will be the key point of contact for customers in our Service Centre, ensuring that their automotive needs are met with the highest level of service.Key Responsibilities:Provide outstanding customer support, addressing...

  • Nail Art and Care Professional

    4 weeks ago

    Moncton, New Brunswick, Canada V Nails & Beauty Moncton Full time

    Position OverviewWe are seeking a dedicated Nail Care Technician to join our team at V Nails & Beauty Moncton. This role is essential in providing high-quality nail services to our valued clients.QualificationsEducation: Completion of secondary (high) school graduation certificate is required.Experience: A minimum of 1 month and up to 7 months of relevant...

  • Accounting Professional

    2 weeks ago

    Moncton, New Brunswick, Canada AMJ Professional Tax and Accounting Services Corp Full time

    About the RoleWe are seeking a highly skilled and experienced Accounting Professional to join our team at AMJ Professional Tax and Accounting Services Corp. As an Accounting Professional, you will be responsible for providing expert financial guidance and support to our clients.Key ResponsibilitiesFinancial Planning and AnalysisDevelop and implement...

  • Customer Care Agent

    7 days ago

    Moncton, Canada Cloud5 Communications Full time

    Please note - Cloud5 Communications cannot hire anyone on a Work Permit at this time due to the recent changes to Immigration rules. Specifically, we have reached the 10% maximum workforce on work permit rule. Should we fall below 10% we will remove this notation and open hiring to all._ **Cloud5 is the leading communications technology and services...

  • Customer Care Representative

    3 months ago

    Moncton, Canada Sonova Full time

    Moncton, CanadaCustomer Care Representative - (Bilingual EN/FR) - Are you a passionate about providing customer service that exceeds client expectations? Are you comfortable in a fast-paced retail clinic environment, and looking for an opportunity to make a difference?_ - If so, a career with Avenir Hearing as a - **Billingual** **Customer Care...

  • Home Care Manager – Moncton

    3 months ago

    Moncton, Canada Kindred Home Care Full time

    We are looking for a Home Care Manager to join our team! Join our dynamic team at Kindred Home Care, a rapidly expanding company that has skyrocketed from delivering 200,000 hours of care annually in 2013 to 1,200,000 hours in 2023 with a workforce of nearly 1000 passionate employees. Our compact, spirited team is fueled by the thrill of tackling major new...

  • Veterinary Receptionist

    3 months ago

    Moncton, Canada Mountain Road Animal Hospital Full time

    Mountain Road Animal Hospital is looking for an individual that is confident and has strong customer service skills. We are looking for a dependable, hard working, upbeat person to become part of our team. The culture of our hospital is very imortant to us, we like to stay positive and work together as a team. **Benefits**: - Company events - Dental care -...

  • Explore Bilingual Customer Care Opportunities at Tangerine

    3 weeks ago

    Moncton, New Brunswick, Canada Tangerine Full time

    About Tangerine Tangerine is a leading direct bank in Canada, renowned for its flexible and accessible banking solutions, innovative products, and exceptional client service. Our mission is to empower Canadians to live better lives by providing them with financial tools and resources that meet their unique needs. Our Culture At Tangerine, we foster a...

  • Personal Support Worker

    3 months ago

    Moncton, Canada Andrews Senior Care Full time

    **Are We The Right Fit For You?** Are you passionate about working with seniors? Do you enjoy making a difference in people's lives? Do you get excited about being part of a team that believes in lifelong learning and continuous improvement? We certainly do. We believe that work should be a place where you can have fun while doing something...

  • Explore Bilingual Customer Care Opportunities at Tangerine

    4 weeks ago

    Moncton, New Brunswick, Canada Scotiabank Full time

    Requisition ID: 205511Tangerine stands as Canada's premier direct banking institution, dedicated to providing flexible and accessible financial solutions, innovative offerings, and exceptional client service. Our mission is to empower Canadians to enhance their lives, and we are committed to making a positive impact within our communities, including...

  • Explore Bilingual Customer Care Opportunities

    4 weeks ago

    Moncton, New Brunswick, Canada Tangerine Full time

    Requisition ID : 205511 Tangerine stands as Canada's premier direct banking institution, providing adaptable and accessible financial solutions, cutting-edge products, and award-winning client support. Our mission is to enhance the lives of Canadians, and we strive to make a positive impact within our communities, including our internal environment. We...