Landscape and Snow Management Account Specialist

3 months ago

Markham, Canada MPS Property Services Full time

The MPS team is seeking an **experienced landscape business owner or landscape operations manager for the role of**_ **Account Manager & Sales**_. This role has two primary purposes; to actively pursue the acquisition of new clients while also increasing the volume of services we provide to existing clients, and act as an account manager, ensuring customers receive timely, high quality services, and resolution to complaints and concerns.

To be successful in this role you must have extensive horticulture and commercial snow removal knowledge. This role also requires someone who is passionate about customer relationships, detail oriented, has excellent communication skills and enjoys the challenge of commercial sales.

A successful addition to the MPS team is someone who’s motivated, excited by change and growth and presents new ideas.

**Major Responsibilities**:

- Serve as “first contact” for potential new customers in Grounds Maintenance and Snow divisions
- Attend regular meetings with multi-residential property managers, HOAs and board members
- Collaborate with Snow and Grounds divisions to ensure customer expectations are achieved
- Respond to customer enquiries, concerns and complaints, with an eye to providing resolution and win-win solutions
- Develop strong customer relationships through proactive communication and contact
- Respond to appropriate RFP’s, RFQ’s Bids and quote requests
- Create, send, and track customer contract renewals, to improve retention
- Incident investigation and documentation
- Assist in developing pricing strategies
- Develop, and assist in all appropriate sales and marketing campaigns
- Any additional MPS related tasks as they may arise

**Knowledge and Skill Requirements**:

- Advanced landscape knowledge
- Excellent communication skills
- Strong computer skills including MS Office and Infusionsoft
- G License
- Strong math and English skills (both oral and written)
- Minimum 3 years experience in sales in a related industry
- Strong leadership skills
- Completion of Bachelor of Commerce/Business Administration degree
- **Come be a part of our team**_

**Job Types**: Commission, Permanent, Full-time

**Salary**: $60,000.00-$70,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Commission pay

**Experience**:

- Customer service: 2 years (preferred)
- Sales: 5 years (preferred)
- Professional Landscape: 5 years (required)

Licence/Certification:

- driver's license (required)

Work Location: In person

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