Technical Field Support Specialist

4 weeks ago


North Census Division SK, Canada LeverageTek Staffing Solutions Full time

LeverageTek is actively seeking a Bilingual Technical Analyst, Business Applications (Laserfiche) for a permanent / fulltime opportunity with its Ottawa-based customer.
Hybrid (2 days per week onsite)

Security Requirement
The incumbent supports and/or installs software relating to Business Applications, participates in test review and analysis, test witnessing and certification of software, and carries out research on a variety of business application system concepts, practices and procedures.
Perform technical analysis and development of automation and integration applications in support of business requirements and strategies, in conjunction with the IT Applications team, to efficiently produce applications
Develop technical requirements and translate business needs and functional documents into technical solutions, both in terms of application development and reporting
Gather functional and technical specifications for business reports and applications, and carry out research on solutions for software problems
Investigate and resolve critical system issues, and support Helpdesk colleagues in responding to Laserfiche-related queries
Create technical designs, specifications, change requests and documentation
Ensure quality standards are met, in line with corporate expectations
Manage risk
Provide direction and assistance to the Business Analyst and Head Office departments to ensure proper integration of all systems software
Mentor and support teammates in responding to technical development questions and problems
Support the administration of Laserfiche, including user access and repository structures
In-depth experience with Laserfiche or similar Enterprise Content Management (ECM) systems. Investigate and resolve critical system issues, and support Helpdesk colleagues in responding to Laserfiche-related queries

Best practices, methods, trends and legislation in information technology
Corporate business applications
Project and risk management principles

Minimum: college diploma in computer science with eight years’ relevant experience, or the equivalent
Preferred: university degree in computer science and/or additional training, education or knowledge (i.e. Project Management Body of Knowledge [PMBOK] and Information Technology Infrastructure Library [ITIL])

Use computer programs to perform advanced tasks
Use applicable computer software and operating systems
Write technical solutions and guidance documents
Apply project management and risk management techniques

Since our company’s inception in March 2003, LeverageTek Staffing Solutions has worked to become a trusted partner with our consultants and customers. With thousands of successful engagements to our credit with leading public and private sector organizations, we are the experts in identifying, deploying, and supporting IT and business talent on a contract, contract-to-hire, and permanent basis.

Our responsive service and ability to deliver the right fit, on time and within budget, often leads to repeat engagements and a long-standing relationship.

Accessibility accommodations are available upon request



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