Sr Field Support Representative

6 days ago

North Census Division SK, Canada Platinum Technologies Inc Full time

FOR IMMEDIATE HIRE – MULTIPLE POSITIONS / MULTIPLE LOCATIONS
LOCATIONS: Calgary / CFB Edmonton / CFB Petawawa / CFB Kingston / Ottawa / CFB Valcartier / CFB Gagetown

Job Description

The Sr Field Support Representative - Sustainment (Sr FSR - Sustainment) provides comprehensive support and mentoring to users in the field on any supported communications system both domestically and overseas. Members of this team will be required to travel internationally 8 to 16 weeks per year.

Tasks include, but are not limited to:
Mentoring operational user on the use of LC4ISR Capabilities;
Providing training, mentorship, guidance and support (both in the classroom & in the field) to end users;
Working with System Integration Teams as the Subject Matter Expert;
Assisting with installation and maintenance issues;
Communicating issues between users and members of the Integrated Project Team;
Reporting, diagnosing and developing workarounds for problems with the System, and all of the System’s functionality, hardware, software, firmware, operating manuals, training and usage;
Providing written reports identifying observations from the field, to include but not limited to, the delivered baseline, equipment, procedures and training;
Providing reports detailing solutions that have been created in the field;
Providing ongoing feedback from the field force, as required;
Assessing the usage of the System and recommending changes to training and standard operating procedures as required;
Assisting with field upgrades, installation, re-installation and modification;
Travel both domestically and internationally, as required; and
Other duties as and when needed.

Depth of Knowledge Required:

Able to:
Support ideas with details and examples.
Communicate with appropriate language to the purpose and audience.
Design investigations for a problem.
Develop a model for complex situation.
Apply a concept in other contexts.

Experience Required:
Must have minimum ten (10) years of military experience in any trade.
Demonstrated leadership ability.

Security Clearance Requirements:
Must be a Canadian citizen who is able to obtain and maintain a Government of Canada Secret Security Clearance and a positive Controlled Goods Assessment.

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