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Toronto, ON · Healthcare, Canada HeadHunting Full timeOur client a leading Senior housing Company are looking for a General Manager for one of their Retirement Residences. The General Manager is a critical role within our communities as it impacts the lives of residents through the strong leadership and motivation of team members.As a General Manager Your typical day will impact the following ways:Planning,...
General Manager
4 weeks ago
About Supernatural Supernatural is Canada's next-generation destination for a longevity lifestyle. Wellness is personal. Discover what works for you here. Supernatural brings together natural modalities, medical insight, and immersive wellness experiences in a space designed to be approachable, social, and easy to explore. Come visit: hellosupernatural.com Job description As General Manager of our new Yorkville flagship, you will have full accountability for location performance, staff leadership, client experience, and day-to-day operations. You will be the cornerstone of a revolutionary wellness space, bringing a high-touch, high-performance hospitality experience to every guest interaction. Key Responsibilities Leadership & Culture Hire, train, and manage a multidisciplinary team of wellness professionals and support staff Lead by example in fostering a values-driven, high-performance culture Conduct regular coaching, performance reviews, and team meetings Operations & Performance Own location-level KPIs including revenue, client retention, service utilization, and membership growth Oversee daily operational rhythms including scheduling, cleanliness, inventory, and vendor coordination Implement and optimize SOPs to ensure a seamless guest experience Client Experience Ensure world-class service delivery across our menu of longevity, aesthetics, recovery, and diagnostic services Resolve client concerns with professionalism and empathy Act as a trusted face of the brand for new and returning clients Business Development Collaborate on marketing campaigns, event programming, and brand partnerships Monitor local competitive trends and adapt offerings to optimize performance Activate the space as a hub for influencers, health seekers, and community You Bring 5+ years of leadership experience in high-end wellness, fitness, medspa, hospitality, or retail Proven success managing a team in a fast-paced, client-focused environment A strong understanding of luxury service, wellness trends, and health-conscious clientele Operational excellence: you run a space with precision, efficiency, and care Business acumen: you're data-driven, proactive, and know how to hit targets Passion for human potential, health optimization, and transformative wellness Bonus If You Have Familiarity with health and wellness services (IV therapy, diagnostics, recovery tech, aesthetic treatments) Experience with premium membership models or lifestyle brands Knowledge of CRM and POS systems (e.g., Mindbody, Zenoti, Boulevard) What We Offer Competitive salary + performance bonus Comprehensive benefits package Complimentary and discounted wellness treatments Opportunities for advancement in a growing, visionary brand A beautiful and inspiring work environment designed for vitality Join Us This is a rare opportunity to help define the future of wellness in Canada. If you are a leader who blends operational excellence with passion for helping people reach their full potential - we want to hear from you. Apply now with your resume and a brief statement about what draws you to Supernatural.
