Senior Manager, Audit Workforce Management

Senior Manager, Audit Workforce Management (767) Join to apply for the Senior Manager, Audit Workforce Management (767) role at TD Securities Work Location: Toronto, Ontario, Canada Hours: 37.5 Line Of Business: Business Management, Strategy & Support Pay Details: $108,800 - $163,200 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices allow colleagues to progress through the salary range over time. The base pay actually offered may vary based on the candidate’s skills, experience, job‑related knowledge, geographic location, and other specific business and organizational needs. Job Description Our team of trusted audit professionals interact with every part of the Bank to provide strategic guidance and independent oversight. Through due diligence and a strong sense of integrity, we help mitigate potential risks to our business. At the heart of audit is our specialization in all the businesses across the bank. Safeguarding the reputation of TD’s good governance depends on us. We’re counted on to provide recommendations to enhance operational performance at every level to foster meaningful process improvements and ensure adherence to internal and external regulations. We crunch the data, consult with our partners and stakeholders, and present our findings to mitigate the risks of today and around the corner and help keep our daily operations running smoothly for our customers. Job Accountabilities Deliver operational leadership to Scheduling Workforce Management activities across Audit. Partner with business stakeholders and operations to plan and schedule employees to support workload demand. Provide planning leadership to optimize scheduling and deliver best in class customer experience. Contribute to the best in class Workforce Management team and drive industry leading scheduling practices. Increase workforce flexibility with a colleague lens to meet the future demands of our colleagues evolving work life balance needs. Develop proposals and recommendations for Senior Leaders and Executives that identify and profile high impact, forward looking strategies, opportunities and action plans to maximize productivity and efficiencies. Demonstrate talent in driving new industry best scheduling concepts & leveraging WFM practices to develop leading edge strategies to create operational efficiencies. Proactively provide workforce management and scheduling analysis and/or structure and make recommendations to maximize productivity and efficiencies. Oversee Enterprise capacity planning to optimize customer / client and colleague experience, ensuring the consistent application of WFM, HR and legal related principles/requirements. Ensure FTE plan is achieved and proactively make recommendations to senior leadership for improvement in both efficiency in operations and opportunities optimize contact center volume. Remove barriers impeding work force ability to execute strategies by ensuring the appropriate resources, planning and support capability related to workforce management practices are in place. Ability to use and understand staffing composite data in order to deliver the most effective scheduling model across Audit. Provide business analysis, support definition of strategy, and general change management functions as needed. Ensures artifacts are preserved in accordance with program governance standards. Provide consultation to executives and senior leaders on project risks and mitigation strategies as necessary. Provide leadership, direction, advice, and guidance to the teams, thus maintaining high levels of integrity, motivation, and morale. Participate in Audit and enterprise committees, meetings, or programs. Respond to all requests in a timely manner. Foster an environment and culture that encourages productivity, innovation, process improvement, teamwork, and a high level of professionalism. Provide guidance, leadership, mentorship, and development to ensure operational results and professional and personal development objectives are achieved for the overall group. Identify, mitigate, and report on risk issues according to guidelines and ensure appropriate escalation processes are followed; raise nonstandard issues to relevant shareholders and audit management where required. Be a strategic advisor to leadership team on the management of the portfolio and financials with deep industry and enterprise knowledge. Lead the team in the development and integrated implementation of policies, processes, procedures, changes across multiple audit areas while ensuring they follow applicable regulations and stay knowledgeable on emerging issues, trends, and regulatory requirements. Build a positive and diverse work environment where team members can share their challenges by giving them equal opportunities and inspiring them to achieve common objectives. Job Requirements Over 10 years of relevant experience with undergraduate degree. CPA, CIA or relevant professional certifications, accounting designations, or equivalent education. Experience in leading Workforce Management for Financial Institutions or Audit Practices. Deep knowledge and understanding of businesses and organizational practices and disciplines. Ardent in processing and handling confidential information with discretion while acting with the highest levels of integrity. Proficiency with MS Office, analytical tools, and Internet applications. A strong negotiator and decision maker who can influence business leaders and make rationale choices. A dynamic leader who can work collaboratively, communicate effectively in both oral and written form, and build relationships across teams and functions in a fast‑changing environment. Who We Are TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, mental, and physical well‑being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Seniority level Director Employment type Full‑time Job function Accounting/Auditing and Finance Industries Investment Banking #J-18808-Ljbffr