Current jobs related to Manager, IT Workforce Management - Toronto - Quantum Management Services Ltd.
-
Workforce Management
2 days ago
Toronto, Canada AGF Management Limited Full timeAbout AGF: Founded in 1957, AGF Management Limited (AGF) is an independent and globally diverse asset management firm. Our companies deliver excellence in investing in the public and private markets through three distinct business lines: AGF Investments, AGF Capital Partners and AGF Private Wealth. AGF brings a disciplined approach, focused on incorporating...
-
Manager, Workforce Management
2 weeks ago
Toronto, Canada Affirm Full timeAffirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. We are looking for a Manager, Workforce Management to lead the strategy, planning, and execution of our WFM function across Customer and Fraud Operations. In this role, you’ll ensure...
-
Manager, Workforce Management
1 week ago
Toronto, Canada Affirm Full timeAffirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. We are looking for a Manager, Workforce Management to lead the strategy, planning, and execution of our WFM function across Customer and Fraud Operations. In this role, you’ll ensure...
-
Director, Workforce Management
1 week ago
Toronto, Canada Lifemark Full timeJob Title: Director, Workforce ManagementLocation: 243 Consumers Road (4 days a week in office)About Lifemark Health Group:Lifemark Health Group is a leading provider of healthcare and rehabilitation services across Canada. We are committed to delivering high-quality, patient-centered care through innovative and efficient healthcare solutions. Our success is...
-
Director - Workforce Management
2 days ago
Toronto, Canada CBI Home Health Full timeCBI Home Health is where better begins. We are one of Canada’s largest homecare and specialized community services providers, operating in more than 800 communities. Every day, our 8,000+ compassionate caregivers deliver impactful care in homes and communities across the country. We support Canadians and caregivers with flexible, accessible healthcare...
-
Mgr Workforce Management
2 weeks ago
Toronto, Canada Workplace Safety and Insurance Board Full timeThe Manager, Workforce Management, is primarily responsible for optimizing workforce efficiency and ensuring smooth operations within multi-program areas and supporting Multi/Omni channel contact center environment. This role is also responsible for effectively managing workload forecasting, staff scheduling, and real-time staffing adjustments to meet...
-
Manager, Workforce Planning
4 weeks ago
Toronto, Canada Independent Electricity System Operator Full timeLocation Toronto or Mississauga, ON – Hybrid Requisition ID 20631 Status Regular Business Unit Human Resources The IESO is committed to ensuring Ontario’s electricity system meets the province’s needs today and into the future. We are charged with purpose , delivering reliable, affordable, and sustainable electricity for homes, businesses, and...
-
Manager, Workforce Planning
4 weeks ago
Toronto, Canada Independent Electricity System Operator Full timeLocation Toronto or Mississauga, ON – Hybrid Requisition ID 20631 Status Regular Business Unit Human Resources The IESO is committed to ensuring Ontario’s electricity system meets the province’s needs today and into the future. We are charged with purpose, delivering reliable, affordable, and sustainable electricity for homes, businesses, and...
-
Manager, Workforce Planning
2 weeks ago
Toronto, Ontario, Canada Independent Electricity System Operator (IESO) Full timeDateDecember 5, 2025LocationToronto or Mississauga, ON – HybridRequisition ID20631StatusRegularBusiness UnitHuman ResourcesWhy join us?The IESO is committed to ensuring Ontario's electricity system meets the province's needs today and into the future.We are charged with purpose, delivering reliable, affordable, and sustainable electricity for homes,...
-
Workforce Management Analyst
1 week ago
Toronto, Canada Pizza Pizza Full timeWorkforce Management AnalystJob Description:Pizza Pizza is Canada’s favourite pizza chain for a lot of reasons, but the most important one is our people. Before that box ever arrives at your door, a diverse team of talented people make it happen, from the head office to the kitchen counter.The remote Workforce Management (WFM) Analyst is a key role...
Manager, IT Workforce Management
1 month ago
Manager, IT Workforce Management & Capacity Planning Join to apply for the Manager, IT Workforce Management & Capacity Planning role at Quantum Management Services Ltd. Position: Manager, IT Workforce Management & Capacity PlanningLocation: 5 days onsite, Downtown TorontoJob Type: Permanent Role Overview We are seeking an experienced Manager, IT Workforce Management & Capacity Planning to lead strategic workforce and resource management initiatives. This role will focus on optimizing IT capacity, managing resource allocation, and ensuring the successful delivery of projects and operational activities. The Manager will develop and operationalize capacity plans, forecast workforce needs, and act as a point of contact for resolving resource conflicts, enabling IT teams to meet organizational goals efficiently. Key Responsibilities Serve as the subject matter expert on IT workforce capacity planning. Develop, implement, and maintain a Capacity Planning Framework and associated tools. Monitor workforce demand, supply, and resource utilization to identify gaps and opportunities. Implement strategies to optimize resource allocation and address bottlenecks. Lead capacity planning workshops and regular resource planning sessions. Maintain and manage a skills matrix, translating business needs into required roles and skills. Forecast future talent needs and availability to ensure alignment with project and business priorities. Balance resource requirements against costs and risks to optimize project delivery. Prepare, analyze, and present workforce and capacity reports to leadership. Provide insights and actionable recommendations based on data analysis of resource utilization and allocation. Track and communicate capacity forecasts, workload trends, and resource availability. Assign IT resources to projects based on skills, experience, and availability. Maintain consistent resource allocation across sprints and project iterations. Ensure workload distribution is balanced to prevent burnout and maintain productivity. Partner with IT Product and Platform Owners to understand demand, backlog, and upcoming resource requirements. Participate in sprint planning to provide insights on capacity constraints and resource readiness. Collect feedback on resource performance to inform future workforce planning decisions. Continuously assess and enhance resource management processes and tools. Implement best practices and leverage technology to improve planning, allocation, and reporting. Qualifications Education: Bachelor's degree in Business, Management, Human Resources, or a related field (or equivalent experience). Experience: 5+ years in IT capacity planning or workforce management. 5+ years in Project Management or PMO roles. Proven experience in building capacity models, forecasting, and generating actionable insights. Certifications (Preferred): PMP or equivalent project management certification. Skills & Competencies: Proficiency in MS Project, Project Online, Excel, Power BI, and other Microsoft tools. Strong analytical skills with exceptional attention to detail. Ability to influence and collaborate with senior leaders and cross‑functional teams. Strong communication skills, both written and verbal. Ability to prioritize and make proactive decisions in a fast‑paced environment. Core Attributes: Strategic thinker with a focus on optimizing IT workforce efficiency. Strong problem‑solving skills and ability to resolve resource conflicts. Collaborative and adaptable, with a continuous improvement mindset. Please send your resume in Word format to Bronwyn Massey at #J-18808-Ljbffr
