Account Manager
4 weeks ago
About Prehos
Prehos is a fast-growing SaaS company specializing in clinical documentation and operational optimization for paramedic services. Our mission is to enhance prehospital care through innovative technology. With a strong presence in Canada and plans for expansion, we are looking for a motivated Account Manager to strengthen our client relationships, particularly in Ontario.
Role Overview
As an Account Manager, you will be responsible for managing relationships with a portfolio of paramedic service and other clinical provider clients across Canada, primarily assigned to Ontario with other Canadian market responsibilities . You will ensure client satisfaction, support adoption and growth of our solutions, and identify opportunities for expansion.
Key Responsibilities
🔹 Manage and develop relationships with paramedic service clients, ensuring their success with Prehos solutions.
🔹Drive client engagement by conducting regular check-ins, performance reviews, and strategy sessions to ensure client operational success. Serve as a trusted advisor to clients, helping them optimize their use of our platform.
🔹 Collaborate with internal teams (Support, Product, Development) to address client needs and challenges.
🔹 Identify upsell and renewal opportunities (additional licenses, modules, and equipment upgrades).
🔹 Track and improve customer satisfaction, proactively addressing concerns.
🔹Lead client meetings, training sessions, and industry events to strengthen relationships.
🔹 Ensure accurate and thorough documentation of client interactions in the CRM.
🔹 Serve as the primary escalation point for high-priority client issues, ensuring quick resolution.
🔹Manage RFP submissions, working closely with internal teams to coordinate responses, track deadlines, and ensure compliance with proposal requirements.
🔹Assist in new customer implementation by providing guidance, supporting adoption through initial training and engagement.
Required Qualifications
✅ Must-have: Strong knowledge of the paramedic and prehospital care sector in Canada. Experience working with EMS, paramedic services, or healthcare organizations is essential.
✅ Asset: Familiarity with the Ontario paramedic ecosystem, including regional Paramedicine and paramedic structures, regulations, and procurement processes.
✅ 3 to 5 years of experience in account management, customer success, or B2B sales, ideally in a SaaS or healthcare technology environment.
✅ Excellent communication and relationship-building skills.
✅ Strong organizational skills with the ability to manage multiple accounts and priorities effectively.
✅ Team-oriented with a proactive, problem-solving mindset.
✅ Bilingual in French and English (written and spoken), as we support clients across Canada.
✅ Comfortable using CRM tools (Zoho CRM experience is an asset).
Why Join Prehos?
🚀 A growing company with significant career growth opportunities.
💡 Work directly with paramedicine, paramedic, and other healthcare professionals to improve prehospital care.
🏡 Flexible remote/hybrid work environment.
🤝 A passionate and dynamic team committed to making a real impact.
👉 Want to help shape the future of paramedic services in Ontario and beyond? Apply now
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