Customer Service Representative

Job DescriptionAs a Customer Service Representative based in Montreal, you will be part of a dynamic inbound call team committed to delivering exceptional service in both French and English. Supporting customers across Quebec, your role is key in helping clients identify the right safety solutions while ensuring smooth order processing and collaboration with internal teams. You will work closely with Account Managers, Technical Experts, and Field Safety Specialists to ensure a seamless customer experience.If you have experience delivering legendary customer service in a business-to-business (B2B) product distribution environment, strong computer skills and want to join a company where you can truly build your career, we want to talk to youThis position can be based in Montreal, Oakville, or Ottawa. The selected candidate must be fully bilingual and able to work a hybrid model, with 2–3 days based in the office per week (or as needed)KEY RESPONSIBILITIESProcess customer orders efficiently, managing the full order lifecycle to meet customer expectations.Build strong relationships through prompt, knowledgeable, and solutions-oriented service.Collaborate with Field Sales and Customer Service teams to support the sales cycle and ensure quotes are delivered and followed up effectively.Leverage Salesforce CRM to document customer interactions, manage opportunities, and maintain account details.Respond to inbound calls and emails in a professional and timely manner as part of a collaborative team environment.Proactively promote products and services, identifying opportunities to upsell based on customer needs.Manage multiple tasks while maintaining attention to detail, prioritizing workload with a sense of urgency.Support team efforts by contributing to departmental goals and participating in continuous improvement initiatives.In addition to those listed in this job description, other tasks may be required to support our evolving teams and functions.QUALIFICATIONSThe ideal candidate will possess 1-2 years of experience in an inside sale and/or customer support role preferably in a B2B environment, with a proven background of successTechnically savvy and proficient in Outlook, MS Office and Order Processing systems & CRM toolsPassion for customer support and building relationshipsAbility to work independently as well as within a teamCommunicate effectively and be naturally courteous with a professional phone mannerSelf-motivated and proactiveMust be fully bilingual in English & FrenchWhat we offerCompetitive base salary with paid vacationMedical, dental, vision, EAP and other group health insurance benefits for you and your familyCompany-matched RRSP contribution planAnnual profit-sharing and bonus opportunityOpportunity to build your career with paid training with an established organization and a team that is truly passionate about health and safetyA company culture based on our Face of Levitt-Safety Fundamentals and family values, where we truly believe that our people are our most important assetLevitt-Safety is committed to the principle of employment equity in the workplace and ensures that our practices of hiring are based on qualifications and ability. We invite all applicants, including persons with disabilities, visible minorities, and Indigenous Peoples to apply for our career opportunities. We understand that experience comes in many forms and encourage applications from diverse backgrounds. If you require any accommodation in the application process, please contact us attalent@levitt-safety.com in the application. We will review applications as they are received and look forward to hearing from you. #J-18808-Ljbffr