Customer Service Representative

1 week ago

Ottawa, Canada Fix Network Full time

**Fix Auto Kanata is looking for a Customer Service Representative**:
As a **Customer Service Representative**, you will act as brand ambassador and provide positive brand experience to all customers. The role as a Customer Service Representative is to ensure that the customer receives a legendary customer service experience. If you are a people person and are looking to evolve in a fast-paced work environment, then this could be your ticket to a great career

**A day in the life of a Customer Service Representative at Fix Auto**:

- Review client’s vehicles for related and not related damages.
- Complete Walk-Around form and identify not related damages.
- Take photos of all damages, not related damages, and general condition.
- Communicate to client’s, on what to expect through the repair process.
- Provide service to customers by reviewing the services offered and cross-sell different programs by explaining the advantage of our multiple service offerings.
- Create and follow up on appointments.
- Prepare Intake and Delivery paperwork.
- Effectively manage front office operations to ensure efficient organization and support of the sales function.
- Collaborate with production manager and sales manager to ensure vehicles are on track for timely and flawless delivery.
- Communicate and interact with clients and insurance staff throughout the different technologies.
- As required, assign the work order to technicians.
- Set convenient appointments with the customers, based on the shop availability.
- Inspect repair, complete paperwork and meet with customer when picking up vehicle to ensure customer satisfaction.
- Take payments for deductibles, customer pay work, etc.

**Requirements**:

- High school diploma or GED required
- Able to effectively communicate both verbally and in writing
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times

**In addition to an excellent work-life balance, **Fix Auto **offers a host benefits including**:

- **Inclusive work environment**:We encourage you to unlock your potential and contribute meaningfully to our success
- **Learning & Development**:Learning doesn't stop when you land a job, so we're committed to supporting you by investing in world-class training programs. You can take advantage of our virtual and in-person learning opportunities for your continuous evolution
- **Health & Wellness programs**:

- **Medical insurance**:For your family and for you

**Why join Fix Auto **?**

**Education**: Required
- High School Diploma or better

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