Booking Supervisor

The City of Grande Prairie is a vibrant, growing community located in the beautiful Peace Country region of Alberta. We are committed to providing exceptional public service and enhancing the quality of life for all residents. Grande Prairie is a great place to live, work, and play. Our Recreation Department is looking for a dedicated Booking Supervisor to join the team. Reporting to the Entertainment Operation Manager, the Booking Supervisor is a specialist in the Recreation Management Software (Xplor Recreation) system for the City of Grande Prairie. Working in this position, you will ensure system functionality, provide training and support for users, and implement the future direction of the system's use in recreation, while managing the daily operations of the booking staff. You will collaborate with team members and other related internal City departments/staff to provide a top‑notch user experience through best practices, user training, uniform processes, troubleshooting, problem solving, maintaining data integrity, and needs assessment. You will perform standardized reporting, tracking, monitoring, and statistical compilation to assist with ensuring the accuracy of financial components of the system as well as to provide information required for departments' key performance indicators and business growth initiatives. We are looking for a highly motivated, results‑based individual with a successful track record in streamlining and implementing process. This individual is a proven leader with previous training and management software experience. The successful candidate will be a strategic, outgoing, and flexible individual proficient in navigating balancing competing priorities while ensuring that the software remains up to date and efficient for both customers and clients. The person will also give back‑up support to the Box Office with the ticketing software Paciolan. In This Role, You Will Responsible For Lead, manage and support the booking teams with all City of Grande Prairie user groups Lead, manage and plan the work within the Recreation Software Give back‑up support to the Box Office with the ticketing software Paciolan Develop and promote a positive organizational culture while leading staff to focus on the bookings process and delivering exceptional customer service Recruit, performance manage, and develop staff according to organizational policies Develop and deliver a standardized training curriculum ensuring consistent delivery and application As system updates occur, you communicate to impacted users with information on what is new, the impact to processes, applicable training required, and roll‑out guidelines Monitor, report, identify, and correct data discrepancies to maintain data integrity Provide clear, concise reports used for financial forecasts, budgeting, and business growth decision Problem solve and address user concerns, system and booking inquiries Maintain system user access and setting security levels Maintain the system web presence giving online customers an experience that is user‑friendly, accurate, and efficient Collaborate and work with key City staff to meet business goals related to websites and social media Qualifications High school plus post‑secondary education in Commerce, Business Administration, Office Administration or equivalent experience 2-4 years administrative experience Conflict resolution skills Excellent written and verbal communication Ability to work independently and as part of a team Advanced data entry experience Microsoft Office experience Time management skills Strong attention to detail Class 5 Driver's License Hours The standard workweek consists of an average of 40 hours, with the specific schedule being determined by the immediate supervisor. Compensation Salary range of $36.11 to $46.69 per hour as per the Out‑of‑Scope Agreement. Benefits Comprehensive benefits package. What We Offer | City of Grande Prairie (cityofgp.com) Diversity & Inclusion The City of Grande Prairie is committed to building and sustaining an inclusive work environment composed of individuals with unique experiences, perspectives, talents, and contributions who welcome, support, respect, and value all members of the community. Selection Process We appreciate your interest in our organization, and we thank you in advance for your application. Candidates selected for an interview will be notified via phone or email. To apply for this position, please utilize the "Apply Now" tab on this web page to submit your comprehensive cover letter and up‑to‑date resume. Our application review process includes a thorough evaluation of all submissions. Short‑listed candidates will be contacted for interview scheduling. This posting may be used to fill future vacancies in this position. This posting may be used to fill more than one position. This posting will be open until a suitable candidate(s) is/are found. Note: After submitting your application and uploading your resume, you should expect to receive an email confirmation indicating that your application for this position has been successfully submitted. If you receive this email, there is no need for any additional contact with us regarding this position. To efficiently manage the high volume of applications we receive for each job posting, we are unable to address job‑specific inquiries prior to the interview stage. However, if you progress to the job interview stage, we will gladly answer any questions you may have. #J-18808-Ljbffr