Housing Manager

Employment Type: Full time
Schedule: Monday to Friday from 8:30 a.m. to 4:30 p.m.
Reporting to: Senior Director of Affordable Housing and Property Management
City: Grande Prairie
Number of Positions to Fill:
RFR #: 1880

The Mustard Seed helps improve the lives of those in Alberta, British Columbia, and Saskatchewan experiencing poverty by building community, growing hope and supporting change. In support of The Mustard Seed's mission statement, the Cedar Point, Grande Prairie Housing Manager gives leadership to the Supportive Housing program area that helps individuals move out of homelessness, into a safe and healthy place of their own, and into a healthy and sustainable lifestyle. The Housing Team also works with formerly homeless individuals to give them the skills and support necessary to sustain long-term housing, while helping them transition into the local community. The Housing Team works collaboratively and in partnership with other Mustard Seed program areas and other agencies to achieve this end.  The role of the Housing Manager is to ensure the physical, emotional, social, and spiritual safety of residents and client support workers on-site; encourage resident independence, community engagement, and housing stability; and to assess and reassess the changing needs of staff, residents, and programs.

DUTIES AND RESPONSIBILITIES:

• Oversee and manage housing programs in Grande Prairie; create and implement programming for Housing; fulfill all program requirements and outcomes as per TMS's contract with designated service provider for the supportive housing project.
• Deliver all Housing programs with excellence, ensuring all programs follow Mustard Seed human resource strategy, policy and practices
• Work collaboratively in coordinating and facilitating program planning that reflects the mission and strategic direction of the organization
• Work closely with the Sr. Director of Affordable Housing and Property Management, and peer Housing Managers, in the leading the overall TMS Housing Stream in mission/vision/values/strategic plan fulfillment
• Collaboration and active participation with other Housing Managers
• Build an effective staff team through empowering leadership and consistent staff development, including all TMS local staff
• Be an activate "on the floor" participant with resident and employee matters, comprising approximately 30% of the time.
• Conduct research on trends for current and future program development
• In conjunction with Community and Volunteer Engagement teams develop and maintain partnerships with churches, non-profit organizations, public and private institutions, and government agencies to support existing and new programs. Work with and develop volunteers.
• Manage the ongoing evaluation of Housing programs, by tracking, reporting, and assessing relevant statistics, including the organization wide Housing measurable outcomes
• Ensure the appropriate administration of all aspects of program development and delivery
• Ensure acceptable living standards are maintained in all Housing Programs, and that they operate within Mustard Seed policy and budget
• Initiate and administer insurance claims with insurers based on policy
• Support the involvement of volunteers by modeling The Mustard Seed values, in alignment with volunteer strategy, policies and practices
• Assist the Communications department with connecting with housed guests for media interviews
• Oversee Tenant Management and work with Property Management, as per projects scope and The Mustard Seed policies, ensuring systems and procedures are in place
• Work alongside the TMS Grant Department in obtaining applicable grants for the Housing Team, and manage corresponding reports and statistics
•  Required to abide by all Health & Safety protocols including completing a report for all incidents that occur, including near misses, in a timely manner. 
•  Responsible for supervising Housing Supervisor(s), Program Coordinator and Security
•  Ensure proper medication assistance is followed, and that all policies and procedures are followed
•  On call rotation development, in addition to being on call, when required.
• Attend evening, overnight and weekend shifts, from time to time, to strengthen and develop the team

 LEADERSHIP

• Make sound decisions in ambiguous or risky situations
• Ensure systems and procedures are in place to support productivity and efficiency of assigned teams
• Manage, support and provide spiritual direction and leadership to staff involved in executing the Department's functions
• Provide leadership and training to the Housing team, ensuring best practices and a positive team dynamic are nurtured and maintained; monitor workloads and actively encourage team members to contribute to, and extract value from others
• Develop a nurturing and conducive environment that recognizes the physical emotional, mental and spiritual needs of residents and staff
• Be actively involved in team building and managing conflicts to ensure a cohesive team
• Other duties as may be assigned

MINIMUM QUALIFICATIONS AND SKILLS

• Bachelor's Degree or equivalent
• Minimum of 5 years' experience managing staff and budgets
• Demonstrated experience in a leadership role, preferably in a not-for-profit or social enterprise environment in leadership
• Knowledge of supportive/affordable housing programs including administrative, operations, and policy aspects
• Knowledge of Continuing Care Act, Supportive Living Act and Resident Tenancy Act an asset.
• Excellent interpersonal skills, public relations and group facilitation skills required
• Exceptional conflict resolution skills
• Ability to work under pressure and manage crises
• Proven ability to network and build strategic partnerships
• A valid class 5 driver's license, $2,000,000 in vehicle liability insurance, reliable vehicle and clear driver's abstract are required

WORKING CONDITIONS

•  Employees are to be aware that many of our clients may experience difficulties or impairment at times, which could result in them uttering threats, discriminatory statements, and other insults at your person. This may be in a raised voice, or in seeing unpredictable behaviour up to and including the possibility of them becoming aggressive.
  •  Training on how to respond is provided, but this is to be considered typical working conditions. Many of our clients are unaware of the impact of these comments.
• The Mustard Seed Housing Program is a 24/7 operation which requires the Cedar Point Supportive Housing Manager to carry and delegate on call responsibilities
• Some travel may be required, specifically to partnering organizations and between Mustard Seed sites. Company vehicles are available for booking. Driving personal vehicles for business purposes may also be required
• Time in excess of regular working hours may be required on occasion
• This is primarily an office position; office space will be provided. Periods of sitting, standing climbing stairs are required as part of this role

 ADDITIONAL REQUIREMENTS

• An Employment Background Check is required for all positions at The Mustard Seed
• As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed's Employment Values during their employment at The Mustard Seed.
• Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer

 This position requires the use of a company vehicle and personal vehicle for company use. The candidate must have a valid driver's licence, maintain $2M Vehicle Liability insurance on the vehicle being used and will need to consent to a driver's abstract request.

COMPENSATION & BENEFITS

The Mustard Seed offers a competitive compensation package including 100% employer paid extended health and dental benefits for staff and dependents, matching RRSP after one year of service, and wellness days.

NOTE

• Your privacy is important to us. The information we collect is used solely for consideration for employment.
• We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted. The Mustard Seed reserves the right to amend job advertisements. No phone calls please.

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