Human Resources Administrative Assistant

Employee Experience location_on Waterloo, ON With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us. At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service. Job Description What You’ll Do: The Employee Experience Administrative Assistant provides high-level administrative and operational support to the Employee Experience Leadership Team and the broader Employee Experience department. This role ensures the smooth execution of Employee Experience programs, facilitates internal communications, and contributes to a positive employee experience through efficient coordination and service delivery. Reporting to the Assistant Manager, Employee Experience Services, the core parts of your role will be to: Provide administrative support to the Employee Experience team as required Deliver exceptional customer service by responding to employee inquiries with professionalism and accuracy. Manage the Employee Experience department inbox, triaging and responding to emails, escalating issues as needed. Administer the employee recognition program, including processing requests and coordinating service milestone celebrations with external vendors. Provides administrative support to key HR programs including the employee education program, corporate employee sponsorship, employee recognition program for years of service, dependent life sponsorship, active living and employee life events. Provide administrative support to Employee Experience-led committees, including scheduling, agenda preparation, expense tracking, invoice processing, and event participation. Assist with onboarding activities for new employees, ensuring timely completion of documentation and orientation materials. Coordinate the administration of the bi-weekly payroll, including form collection, uploading to third party providers, pension portal updates, etc. Audit employee records in the Human Resources Information System (HRIS) and collaborate with payroll to resolve discrepancies and ensure data integrity. Contribute to continuous improvement by identifying process enhancements and supporting special projects as assigned. Qualifications Let’s Talk About You: This is the unique blend of skills and experience we would love to see in an ideal candidate: A post-secondary education in a related field. A minimum of 1 -2 years’ experience in office administration. Superior time management and organizational skills to manage competing priorities and remain calm under pressure. Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders. The ability to work independently with a high degree of confidentiality. The ability to communicate in French is considered an asset. We also consider your potential. If you know you have what it takes to do the job, but your experience doesn’t exactly match the qualifications above, we encourage you to apply and provide us with more details about why you think you would be a great fit. Additional Information Some of the Perks We Offer: We offer best-in-class pension and benefits, total reward programs and comprehensive mental wellness supports to set you up for every success in and outside of work. Here are just some of the reasons you’ll love working here: Rewarding salary and bonuses that truly value your dedication Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day Defined benefit pension plan for a financially confident retirement 100% coverage of approved continuing education and licensing fees (including RIBOcourses in Ontario) Access to a wealth of learning resources, including LinkedIn Learning for professional development Flexible work-from-home and hybrid options Unlock your potential with opportunities for advancement Let’s work together If you are interested in this opportunity, pleaseapply online. OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities. As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique. We are an equal opportunity employer and encourage applications from all qualified individuals. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted. #J-18808-Ljbffr